Tullia LaBove

Professional People, Project, and Productivity manager with proven track record in client services and project management. Skilled in leading cross-functional teams, driving initiatives to successful completion, and adapting to evolving project requirements. Strong ability to foster collaboration, prioritize tasks, and achieve measurable results. Known for reliability, strategic thinking, and effective communication. With a special talent for navigating near impossible issues and problem solving.

• Supervised team of 5 leads/supervisors, each with 10 to 15 members in their down lines.
• Designed and launched several projects, 2 directly related to reducing Churn due to rectifiable reason resulting in a 20% increase in client retention.
• Managed the full-cycle recruitment process for concurrent requisitions across agent and manager level roles.
• Standardized the interview process by implementing structured behavioral questions, reducing unconscious bias and improving hiring manager satisfaction scores and new hire retention by.
• Implemented strategies to optimize volume and efficiency.
  Analyzed current and past trends in key performance indicators (KPIs).
  Workflow Optimization: Document and analyze existing manual and automated systems to identify bottlenecks and inefficiencies.
• Labor & Benchmarking: Establish productivity metrics and benchmarks to measure business operations against industry best practices.
• Data Analysis: Use statistical methods to evaluate labor utilization, production volume, and operational costs.
• Process Improvement: Develop and implement lean strategies or automated systems to streamline tasks and improve overall performance.
• Reporting & Strategy: Create daily/monthly performance reports and dashboards for senior management to support strategic decision-making.