TULSI PATEL
Bensalem,PA
Overview
8
8
years of professional experience
Work History
Assembler
Estee Lauder
Bristol, PA
07.2021 - 12.2021
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Conducted quality assurance inspections on finished components and identified issues.
- Followed outlined specifications to implement assembly plans.
- Disassembled, reassembled and corrected changeover.
Rural Mail Carrier
Post Office
Newtown, PA
01.2021 - 06.2021
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Used automated mail processing equipment to sort and collate mail.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Helped customers by carrying oversized parcels inside residences.
- Weighed letters and packages and calculated costs based on classification, weight and destination.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Maintained energy and enthusiasm in fast-paced environment.
Exclusive Hospitality
Front Desk Supervisor
Woodside, NY
10.2010 - 06.2017
- Increased customer service ratings significantly through personable service.
- Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
- Collaborated with various team members to meet guests' requests.
- Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Scheduled work hours for [Number] employees to achieve adequate manpower coverage.
- Filed incident reports and handled inappropriate behavior to document problems and disturbances.
- Used [Software] to record guests' check-ins and check-outs.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Trained staff on operating procedures and company services.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
Education
No Degree -
Dvery University
Online High School Diploma -
DN High School
India05.2007
Timeline
Assembler
Estee Lauder
07.2021 - 12.2021
Rural Mail Carrier
Post Office
01.2021 - 06.2021
Exclusive Hospitality
Front Desk Supervisor
10.2010 - 06.2017
No Degree -
Dvery University
High School Diploma -
DN High School