Proven expertise in quality control and customer service, honed at NEW JERSEY MICRO-ELECTRO TESTING and Dunkin Dounts. Excelled in defect identification and enhancing customer satisfaction, achieving significant process improvements. Skilled in teamwork and precision measurement, consistently prioritized excellence and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Incoming Quality Inspector
NEW JERSEY MICRO-ELECTRO TESTING
05.2023 - Current
Maintained a safe working environment by adhering to established safety protocols during daily tasks and inspections activities.
Trained and mentored junior inspection staff and interns to apply best practices and comply with quality control guidelines and regulations.
Followed standard operating procedures for inspections and tests.
Updated quality control records and reports.
Improved overall production efficiency by promptly identifying and resolving quality issues during incoming material inspections.
Inspected incoming and outgoing materials for accuracy and quality.
Proactively identified opportunities for process improvements, presenting recommendations backed up with detailed analysis.
Enhanced product quality by conducting thorough inspections and identifying non-conformance issues.
Crew Member
Dunkin Dounts
01.2023 - 04.2023
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Worked well with teammates and accepted coaching from management team.
Collaborated with team members to complete orders.
Improved customer satisfaction by providing friendly and efficient service at the register.
Cleaned and maintained all areas of restaurant to promote clean image.
Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor of Science - Information Technology
Charusat University
Gujarat,India
Associate of Science - Information Technology
Bergen Community College
Paramus, NJ
12-2025
Skills
Visual inspection
Defect identification
Precision measurement
Sampling methods
Supplier evaluation
Non-destructive testing
Quality control principles
Inspection documentation
Reporting and analysis
Customer service
Teamwork and collaboration
Multitasking and organization
Time management
Cash handling
Customer engagement
Certification
Certified Home Health Aide (CHHA) - National Association for Home Care & Hospice.