Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tumah Ramirez

Crestview

Summary

Seasoned Logistics Management Supervisor with comprehensive experience in logistics coordination, supply chain management, and operational planning. Demonstrated strengths include overseeing cross-functional teams, implementing cost-effective strategies, and fostering vendor relationships. Noteworthy achievements involve streamlining processes to enhance efficiency and reduce shipment errors in previous roles. Resourceful Logistics Management Supervisor known for high productivity and efficient task completion. Possess specialized skills in supply chain coordination, inventory management, and strategic planning. Excel at communication, leadership, and problem-solving, ensuring smooth operations and successful team collaboration. Enthusiastic logistics manager offering several years of experience in overseeing proper product rotations and ensuring compliance with government regulations. Polished and educated with training in accounting. Meticulous record-keeper. Successful Director of Customer Logistics experienced in forming strategic partnerships and participating in complex negotiations to achieve business objectives. Talented in supply chain optimization and process improvement with extensive experience troubleshooting and resolving complex logistics and transportation issues. Offering these skills and many years of service in the logistics industry. Organized professional experienced in coordinating workflow and delegating tasks. Works with upper management to resolve issues and advocates for employee needs. Promotes workplace safety through stringent enforcement of osha requirements. Resourceful professional in workforce supervision recognized for high productivity and efficient task completion. Possess strong capabilities in team leadership, operational workflow optimization, and conflict resolution. Excel in communication, problem-solving, and adaptability to ensure smooth operations and team cohesion. Committed to elevating workplace standards through proactive management and employee engagement. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

9
9
years of professional experience

Work History

Logistics Management Supervisor

USAF
Mountain Home
08.2017 - 10.2024
  • Spearheaded squadron’s 8-week Airmen-4-Life program, teaching conflict resolution and resilience skills to enhance team cohesion for 170 members.
  • Co-led $781K mobility warehouse renovation across four agencies, ensuring timely project completion and increasing storage capacity by 50% for 125K mobility assets.
  • Managed 11 programs, training and certifying 41 members in safe handling of 24K specialized assets.
  • Trained 11 Airmen on securing vault assets, achieving unit’s first passing controlled area inspection in two years.
  • Drove the modernization of all base wing rifles, saving $187K and improving wing lethality and readiness by 15%.
  • Collaborated with maintenance squadron to construct and deploy 756 mobility bags for over 300 Airmen on INDOPACOM Immediate Response Force tasking.
  • Rejuvenated squadron's shelf-life program, creating a training plan for three sections to ensure proper management of 7.4K assets.
  • Coordinated AFREP activities, analyzing maintenance reports and overseeing supply system transactions for serviceable and condemned assets.
  • Ensured compliance with all relevant regulatory, safety and environmental requirements.
  • Ensured compliance with all safety regulations in the warehouse environment.

Customer Service Representative

TJX Companies
Augusta
12.2015 - 06.2017
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Supported sales team members to drive growth and development.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Updated databases with new and modified customer data.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • Prevented key account losses by researching discrepancies and correcting problems.

Education

Associate of Science - Logistics And Materials Management

Community College of The Air Force
Montgomery, AL
02-2021

Bachelor of Arts - Humanities

Columbia International University
Columbia, SC
05-2015

Skills

  • Project management
  • Inventory management
  • Regulatory compliance
  • Asset management
  • Supply chain coordination
  • Logistics planning
  • Employee training
  • Conflict resolution
  • Customer service
  • Problem solving
  • Data analysis
  • Process improvement
  • Safety management
  • Communication skills
  • Warehouse operations
  • Shipping coordination
  • Transportation management
  • Cost reduction
  • Logistics analysis
  • Order fulfillment
  • Demand planning
  • Distribution management
  • Logistics management
  • Supplies inventory
  • Work delegation
  • Customs compliance
  • Budget planning
  • Supply chain management
  • Safety standards
  • Employee supervision
  • Logistics software knowledge
  • Crisis management
  • Quality control
  • Good judgment
  • Technical proficiency
  • Employee coaching and mentoring
  • Training and development
  • Business administration
  • Market research
  • Analytical thinking
  • Business development
  • Professionalism
  • Adaptability and flexibility
  • Shift scheduling
  • Professional and courteous
  • Marketing management
  • Multitasking
  • Reporting oversight
  • Material processing
  • Strategic planning
  • Budget administration
  • Property storage management
  • Human resources management

Timeline

Logistics Management Supervisor

USAF
08.2017 - 10.2024

Customer Service Representative

TJX Companies
12.2015 - 06.2017

Associate of Science - Logistics And Materials Management

Community College of The Air Force

Bachelor of Arts - Humanities

Columbia International University
Tumah Ramirez