Summary
Overview
Work History
Education
Skills
Accomplishments
Noncommissioned Officer of the quarter
Timeline
Generic

Tumah Ramirez

Crestview

Summary

Seasoned logistics professional with comprehensive experience in supply chain management, operational planning, and cross-functional team leadership. Proven track record of implementing cost-effective strategies, reducing shipment errors, and optimizing processes to enhance operational efficiency. Skilled in vendor management, inventory control, and compliance with government regulations, ensuring timely and accurate product movement. Adept at forming strategic partnerships, leading workforce supervision, and fostering high productivity while maintaining workplace safety standards. Recognized for exceptional communication, problem-solving, and adaptability, ensuring seamless operations and successful team collaboration. Committed to elevating workplace standards through proactive management, employee engagement, and continuous process improvement. Adaptable and dependable professional with a strong work ethic, exceptional interpersonal skills, and proven ability to master new skills quickly. Experienced in customer service, multitasking, and time management, consistently providing positive and memorable experiences. Skilled in manual labor, equipment operation, and maintaining organized, safe work environments. Brings a strong foundation in supply chain management, inventory control, and distribution systems, with a track record of efficiently completing tasks across diverse settings. Driven by a passion for continuous learning, ready to contribute to a dynamic team while supporting company growth. Logistics professional with a proven track record in managing end-to-end supply chain processes and delivering impactful logistical solutions. Known for fostering team collaboration and driving operational efficiency to achieve results. Adaptable and reliable, with expertise in project management, inventory control, and distribution management, ensuring seamless operations. Skilled in problem-solving, process optimization, resource coordination, and vendor relations, with a strong focus on strategic planning to support mission success.

Overview

9
9
years of professional experience

Work History

Noncommissioned Logistics Supervisor

USAF
08.2017 - 10.2024
  • Oversaw daily operations, ensuring compliance with organizational policies and procedures.
  • Developed and implemented process improvements, enhancing operational efficiency.
  • Mentored junior staff, fostering professional growth and knowledge sharing.
  • Analyzed performance data to identify trends and drive strategic decision-making.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Maintained database systems to track and analyze operational data.
  • Supervised daily operations, ensuring compliance with safety protocols and company standards.
  • Coordinated team schedules to optimize workflow and improve overall productivity.
  • Monitored inventory levels, ensuring adequate supply for uninterrupted operations.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Led project management efforts for key initiatives, ensuring alignment with organizational goals.
  • Assisted with financial analysis tasks, enabling more informed decision-making processes for senior leadership.
  • Evaluated employee performance metrics, providing constructive feedback that facilitated continuous personal growth.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Led cross-functional teams to streamline operational processes and enhance efficiency.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Customer Service Representative

TJX Companies
12.2015 - 06.2017
  • Identified upselling opportunities by assessing customer needs, driving additional revenue while enhancing customer satisfaction.
  • Resolved customer complaints promptly and efficiently, maintaining professionalism and diffusing tense situations effectively.
  • Provided accurate information about products and services, ensuring customers were well-informed to make purchase decisions.
  • Maintained detailed records of customer interactions, transactions, and feedback for future reference and service improvement.
  • Answered customer inquiries via phone, email, and chat, providing frontline support and resolving issues in a timely manner.
  • Conducted follow-up calls to confirm resolution of issues and sustain customer satisfaction.
  • Developed positive relationships through friendly, proactive customer interactions.
  • Improved product knowledge continuously to deliver optimal service and meet sales quotas.
  • Supported the sales team in achieving growth and development goals, surpassing sales targets through effective marketing strategies.
  • Updated customer databases with accurate, current information, ensuring seamless future interactions.
  • Prevented key account losses by identifying and correcting discrepancies.
  • Enhanced customer service levels by anticipating needs and delivering proactive support.
  • Engaged customers in meaningful conversations to understand needs, resolve issues, and promote products effectively.
  • Ensured compliance with all regulatory, safety, and environmental requirements in operational environments.
  • Drove modernization of base wing rifles, and improved wing lethality and readiness by 15%.
  • Coordinated base reparability program management activities, analyzing maintenance reports and overseeing supply system transactions for serviceable and condemned assets.

Education

Associate of Science - Logistics And Materials Management

Community College of The Air Force
Montgomery, AL
02-2021

Bachelor of Arts - Humanities

Columbia International University
05-2015

Skills

  • Project management
  • Inventory management
  • Regulatory compliance
  • Asset management
  • Supply chain coordination
  • Logistics planning
  • Employee training
  • Conflict resolution
  • Customer service
  • Problem solving
  • Data analysis
  • Process improvement
  • Safety management
  • Communication skills
  • Warehouse operations
  • Shipping coordination
  • Transportation management
  • Cost reduction
  • Logistics analysis
  • Order fulfillment
  • Demand planning
  • Distribution management
  • Logistics management
  • Supplies inventory
  • Work delegation
  • Customs compliance
  • Budget planning
  • Supply chain management
  • Safety standards
  • Employee supervision
  • Logistics software knowledge
  • Crisis management
  • Quality control
  • Good judgment
  • Technical proficiency
  • Employee coaching and mentoring
  • Training and development
  • Business administration
  • Market research
  • Analytical thinking
  • Business development
  • Professionalism
  • Adaptability and flexibility
  • Shift scheduling
  • Professional and courteous
  • Marketing management
  • Multitasking
  • Reporting oversight
  • Material processing
  • Strategic planning
  • Budget administration
  • Property storage management
  • Human resources management
  • Strategic sourcing

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 18 staff members.
  • Achieved squadron's commander award by discovering safety issues in base supply weapons vault, fixed it while training subordinates and passing annual inspection with 100% accuracy.

Noncommissioned Officer of the quarter

Won squadron's noncommissioned officer of the quarter award for managing team to safe and raise 1.2 million to the base wing enhancement repairbility program.   

Timeline

Noncommissioned Logistics Supervisor

USAF
08.2017 - 10.2024

Customer Service Representative

TJX Companies
12.2015 - 06.2017

Bachelor of Arts - Humanities

Columbia International University

Associate of Science - Logistics And Materials Management

Community College of The Air Force