Tumay AKTAS
Sarasota,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
Front of House Supervisor
Marina Jack's
Sarasota, FL
10.2023 - Current
- Monitored and reviewed daily operations, such as seating arrangements, sanitation standards, and inventory levels.
- Provided feedback to employees regarding performance and customer satisfaction.
- Resolved customer complaints in a professional manner.
- Developed strategies to improve the efficiency of front-of-house operations.
- Assisted with ordering supplies and equipment necessary for daily operations.
- Coached and developed team members to support employee growth and development.
- Handled complaints, settled disputes and resolved customer conflicts.
Bartender / Server
Mattison’s City Grill Downtown
Sarasota, Florida
01.2020 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
Bellboy
Korumar Hotel
Kuşadası, Turkey
02.2015 - 10.2016
- Greeted guests in a friendly and professional manner.
- Assisted guests with their luggage, providing assistance to the guest room or other areas of the hotel as requested.
- Provided concierge services such as restaurant recommendations and reservations, arranging transportation, scheduling tours.
- Maintained cleanliness of lobby area and ensured that all furniture was arranged properly.
- Operated elevator to transport guests to their designated floors efficiently and safely.
Server
Sealight Resort Hotel
Kusadasi, Turkey
05.2011 - 11.2011
- Company Overview: https://sealightresort.sealighthotels.com/
- Greeted and escorted guests to table, provided a warm and friendly welcome
- Assist guests in order selection by promoting specific menu items and specials
- Ensured customer service by remaining accessible and friendly
- Anticipated, identified and fulfilled guests' needs
- Respond to inquiries regarding meal preparation and service
- Ensure high guest check averages by suggesting and selling additional food and beverage items
- Continually Visited Guest Tables to promote inviting and attentive service
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
- Frequently Assisted colleagues to foster and promote teamwork while providing exceptional service and guest dining experience
- Conducted Sitework and restocking supplies
- Https://sealightresort.sealighthotels.com/
Server Assistant /Internship Trainer
Voyage Hotel
02.2010 - 05.2010
- Greeted guests and answered any questions they had about the menu.
- Provided excellent customer service to ensure a pleasant dining experience for all patrons.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Checked in with customers throughout their meal to ensure satisfaction.
- Restocked bar items such as napkins, straws, cups and glassware as necessary.
- Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Server Assistant
Tike Restaurant
Muğla, Turkey
06.2009 - 09.2009
- Provide guests with water, coffee, tea and bread service
- Scrape and stack dirty dishes and carry dishes and other tableware to the galley for cleaning
- Set up and break down dining service stations
Education
Bachelor’s Degree - Accommodation Management
Adnan Menderes University
Aydin, Turkey05.2015
Skills
- Menu knowledge
- Guest Relations
- Training and coaching
- Team Oversight
- Complaint Handling
Timeline
Front of House Supervisor
Marina Jack's
10.2023 - Current
Bartender / Server
Mattison’s City Grill Downtown
01.2020 - Current
Bellboy
Korumar Hotel
02.2015 - 10.2016
Server
Sealight Resort Hotel
05.2011 - 11.2011
Server Assistant /Internship Trainer
Voyage Hotel
02.2010 - 05.2010
Server Assistant
Tike Restaurant
06.2009 - 09.2009
Bachelor’s Degree - Accommodation Management
Adnan Menderes University
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