Summary
Overview
Work History
Education
Skills
Timeline
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Tumchee Howard

Bolingbrook,IL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
16
years of professional experience

Work History

Client Relations

Forrest Solutions
02.2022 - Current
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Collaborated with various departments to complete assigned tasks.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Scheduled and coordinated travel arrangements for office staff members.
  • Organized events and meetings to maximize capacity and keep event venues running smoothly.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Input data into spreadsheets and databases.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.

Concierge

Fairfield Inn & Suites Chicago River North
05.2013 - 03.2020
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed Guest inquiries with timely and professional responses via phone, email and in-person interactions.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
  • Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
  • Created welcoming and comfortable environment for guests.
  • Greeted guests upon arrival by providing warm welcome.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Maintained accurate and up-to-date records of guest information.
  • Managed check-in and check-out procedures for guests.
  • Assisted guests with variety of services and local attraction information.
  • Assisted with luggage handling, valet services and concierge services.
  • Upheld hotel policies and procedures by providing high level of customer service.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.

Picker & Packer

Solid Textiles
06.2007 - 03.2013
  • Worked fast to meet assigned daily picking quotas.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Followed safety protocols and procedures to minimize workplace accidents.
  • Used RF scanners to track orders and verify accuracy.
  • Verified proper labeling and identification on all orders before shipment.
  • Sorted and organized items in designated areas for easy access.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
  • Operated manual and electric pallet jacks to move merchandise.
  • Scanned and verified UPC codes for all products to aid in identification.
  • Replenished items taken from shelves, safely using equipment to lift and organize products.
  • Conducted periodic inventory audits to verify accuracy.
  • Picked and packed order items.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Followed orders precisely for correct items, sizes and quantities.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Transported merchandise pallets to move in warehouse.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Prepared and checked outbound shipments for accuracy.

Education

High School Diploma -

John Marshall H.S.
Chicago, IL
06.1992

Skills

  • Microsoft Office 365
  • Microsoft Excel
  • Microsoft Word
  • Data Entry
  • Administrative Support
  • Report Transcription
  • System Implementation
  • Professional Telephone Demeanor
  • Multi-Line Phone Talent

Timeline

Client Relations

Forrest Solutions
02.2022 - Current

Concierge

Fairfield Inn & Suites Chicago River North
05.2013 - 03.2020

Picker & Packer

Solid Textiles
06.2007 - 03.2013

High School Diploma -

John Marshall H.S.

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Tumchee Howard