Tumchee Howard
Bolingbrook,IL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Client Relations
Forrest Solutions
Chicago, IL
02.2022 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Organized events and meetings to maximize capacity and keep event venues running smoothly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Input data into spreadsheets and databases.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Concierge
Fairfield Inn & Suites Chicago River North
Chicago, IL
05.2013 - 03.2020
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed Guest inquiries with timely and professional responses via phone, email and in-person interactions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.
- Created and maintained comprehensive database of local attractions and restaurants to assist personnel in recommending guest entertainment.
- Created welcoming and comfortable environment for guests.
- Greeted guests upon arrival by providing warm welcome.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Maintained accurate and up-to-date records of guest information.
- Managed check-in and check-out procedures for guests.
- Assisted guests with variety of services and local attraction information.
- Assisted with luggage handling, valet services and concierge services.
- Upheld hotel policies and procedures by providing high level of customer service.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Picker & Packer
Solid Textiles
Minneapolis, MN
06.2007 - 03.2013
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Followed safety protocols and procedures to minimize workplace accidents.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Sorted and organized items in designated areas for easy access.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated manual and electric pallet jacks to move merchandise.
- Scanned and verified UPC codes for all products to aid in identification.
- Replenished items taken from shelves, safely using equipment to lift and organize products.
- Conducted periodic inventory audits to verify accuracy.
- Picked and packed order items.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Transported merchandise pallets to move in warehouse.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Prepared and checked outbound shipments for accuracy.
Education
High School Diploma -
John Marshall H.S.
Chicago, IL06.1992
Skills
- Microsoft Office 365
- Microsoft Excel
- Microsoft Word
- Data Entry
- Administrative Support
- Report Transcription
- System Implementation
- Professional Telephone Demeanor
- Multi-Line Phone Talent
Timeline
Client Relations
Forrest Solutions
02.2022 - Current
Concierge
Fairfield Inn & Suites Chicago River North
05.2013 - 03.2020
Picker & Packer
Solid Textiles
06.2007 - 03.2013
High School Diploma -
John Marshall H.S.