Tumininu Osiefa
Dallas,TX
Summary
Dedicated HR coordinator focused on developing efficient processes using knowledge of recruiting, employee relations,training and development and auditing. highly efficient professional with diverse background in retail, services insurance and banking. productive relationship builder,excellent at listening to customer need, articulating product benefits and creating solutions that provide value to the organization.
Overview
8
8
years of professional experience
Work History
Senior Contact Tracer/Case Investigator
Maximus/ISDH
Dallas
08.2022 - Current
- Receive and address inbound calls from hosiers related to Covid 19, typically in response to notifications
- Assessed the risk of transmission by determining the type of contact, duration, and frequency of contact between index cases and their contacts.
- Use empathetic questioning techniques to elicit case information from individuals that have tested positive, including recent people they have been in contact with
- Make detailed notes related to interactions with individuals and voice mails in the CRM
- Follow laid down instructions, policies and procedures for completing interactions with individuals
- Escalate calls or issues meeting designated criteria to the appropriate unit for resolution
- Attend meetings and trainings as requested and maintain up to date knowledge of the program and system
- Perform the necessary research in order to obtain all documents to reconcile claims
- Adhere to the schedule posted shift start, shift end, break, lunch and other time
- Operate various systems CRM, Panviva, Genesys and Microsoft email simultaneously
- Achieve passing quality scores on all calls evaluated by quality assurance(QA) unt
- Adhere to the INCT code of conduct.
Customer Service Representative/Title Procurement
Insurance Auto Auctions
Dallas, TX
04.2020 - 08.2022
- Responsible for communicating with insurance companies and lien holders for titles
- Perform the necessary research in order to obtain all documents to reconcile claims
- Responsible for contacting all parties involved with the purchase of the vehicles in order to obtain all necessary paperwork
- Prepare packages and payments for vehicle owners, and additional office duties relating to settlement Package Express (SPE) operations
- Answering inbound calls and making outbound calls at given time to lien holders and vehicle owners.
- Answered customer inquiries and provided accurate information regarding products and services.
- Excelled in exceeding daily credit card application goals.
HR Associate
Amazon- FC IND 8
Dallas, TX
01.2019 - 03.2020
- Support associates and managers with routine, day to day HR questions, needs, and inquiries
- Monitors staff timecards (A-Z), daily attendance processes and makes appropriate corrections as needed
- Facilitates new hire onboarding and termination processes
- Administration of employee benefits programs
- Provide leadership development support to onsite area and operations managers
- Attendance tracking: coordinates with managers to ensure associates are on the correct schedule patterns
- Complete and bridge metric gaps on daily and weekly reports regarding attendance, engagement, labor fill etc
- Facilities internal recruitment process by coordinating internal job requisitions, scheduling interviews and administering the associate internal transfer portal
- Assist managers in responding to associates questions on time, benefits, accommodation, LOA etc
- Assist managers with gathering approvals for requisitions, maintaining applicant tracking systems and reviewing applications
- Initiating and tracking background checks and creating offer letters
- Tracked associate attendance by ensuring they are on the correct schedule patterns.
- Assisted with recruitment efforts, such as posting job openings, reviewing resumes and conducting interviews.
HR Assistant/Office Manager
Rescare
Dallas, TX
10.2016 - 11.2018
- Established and maintained effective relationships with the new and existing clients
- Tracking and monitoring of new direct support in compliance with the company's policy and procedures
- Reports branch records of hours to the corporate office for payroll preparation
- Maintains adequate and detailed payroll records for future reference
- Maintains staff compensation records; group health insurance, vacations, holidays and paid leave
- Routing trips and reconciling claims
- Communicate with facilities and providers as necessary
- Ensure services are covered under insurance
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Responding to clients' requests and addressing it with care and showing empathy
- Scheduling transportation for clients and partnering health care facilities.
Education
Bachelor of Science -
Osun State University
Nigeria Skills
- Data Collection
- Relationship Building
- Social Services Application Assistance
- Maintaining Updated Records
- Work Planning and Organization
- Client Transportation
- Effective Communication
- Time management abilities
- Educational Curriculum Design
- Teamwork and Collaboration
- Problem-Solving
- Analytical Thinking
- Human Resources
Timeline
Senior Contact Tracer/Case Investigator
Maximus/ISDH
08.2022 - Current
Customer Service Representative/Title Procurement
Insurance Auto Auctions
04.2020 - 08.2022
HR Associate
Amazon- FC IND 8
01.2019 - 03.2020
HR Assistant/Office Manager
Rescare
10.2016 - 11.2018
Bachelor of Science -
Osun State University
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