Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Tunc Ogruk

Tunc Ogruk

Clifton,NJ

Summary

Experienced with managing front-of-house operations, ensuring high standards of service and guest satisfaction. Utilizes effective team leadership and conflict resolution skills to maintain positive work environment. Strong understanding of hospitality best practices and customer service excellence.

Overview

29
29
years of professional experience
1
1
Certification

Work History

FOH Manager

Hidden Treasures Rum Bar Grill
05.2025 - 07.2025
  • Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
  • Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.

Assistant Restaurant Manager

TUI Cruises
02.2017 - 09.2019
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Conducted regular meetings with staff to discuss performance and address any issues.
  • Managed team of up to 50 restaurant staff, maintaining exceptional customer service and quality standards.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.

Maitre D'

Carnival Cruise Lines
01.1997 - 05.2016
  • Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Maintained sanitary and organized work environment by implementing and executing safe food handling, food service and cleaning procedures.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.

Education

Bachelor - Tourism And Hotel Management

9 Eylul University
Izmir-Turkiye
05-1996

Skills

  • Scheduling staff
  • Marketing support
  • Complaint handling
  • Guest relations
  • Point of sale systems
  • Hygiene standards
  • Policy enforcement
  • Training and mentoring
  • Team building
  • Food safety compliance
  • Performance evaluation
  • Restaurant operations

Accomplishments

  • Supervised team of 300 staff members.
  • Resolved product issue through consumer testing.

Certification

  • Certified Based Trainer, Head waiter, Oceania Cruises 2017-2018
  • Certified Building Our Future Server,Carnival Cruise Lines 1999-2016
  • Certified Quality Food and Beverage Service Program,Head Waiter,Carnival Cruise Lines ,1997-2016

Languages

English
Full Professional
Turkish
Native or Bilingual
Arabic
Limited Working
Spanish
Limited Working

Timeline

FOH Manager

Hidden Treasures Rum Bar Grill
05.2025 - 07.2025

Assistant Restaurant Manager

TUI Cruises
02.2017 - 09.2019

Maitre D'

Carnival Cruise Lines
01.1997 - 05.2016

Bachelor - Tourism And Hotel Management

9 Eylul University

Similar Profiles

CREATE PROFILE