Tundrishia Curtis
Chattanooga,TN
Summary
Skilled healthcare professional with strong expertise in patient care coordination and advocacy. Proven track record of optimizing healthcare outcomes through effective communication, problem-solving, and resource management. Adept at collaborating with multidisciplinary teams to meet evolving patient needs and ensure seamless care delivery. Reliable, adaptable, and focused on achieving impactful results.
Overview
4
4
years of professional experience
Work History
Care Navigator
Optum
01.2023 - Current
- Assist patients in scheduling primary care
- Monitor incoming calls
- Interacting with patients to ensure they are offered a positive experience
- Establish chronic care management to each patient
- Consistently maintained confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Enhanced patient satisfaction by providing comprehensive care coordination and support.
Server
Six eightteen
07.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Greeted and assisted patients with check-in procedures.
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Streamlined appointment scheduling for optimal clinic flow, reducing wait times significantly.
- Contributed to revenue cycle improvements by identifying and rectifying billing discrepancies.
Front Desk Receptionist
Powers Ferry Family Dentistry
04.2021 - 06.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Supported dentist in maintaining accurate documentation of treatment plans for better continuity of care between visits.
- Streamlined patient check-in and check-out processes, minimizing delays and enhancing overall experience.
Education
BACHELOR OF SCIENCE - NURSING
GEORGIA NORTHWEST TRAINING CENTER GORDON STATE COLLEGE
Associate's degree - Medical
Interactive College of Technology
04.2023
High school diploma -
CASS HIGH SCHOOL
White, GA05.2017
Skills
- Patient confidentiality
- Care coordination
- Healthcare systems
- Medical terminology
- Medical/Dental billing
- Insurance expert
- Healthcare
- Customer service
- Attention to detail
- Registration and scheduling
- Verbal and written communication
- Documenting and recording information
- Patient confidentiality and data security
- Patient registration
- Medical/Dental insurance
- Resource identification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Server
Six eightteen
07.2023 - 05.2024
Care Navigator
Optum
01.2023 - Current
Patient Access Specialist
Erlanger Health System
11.2022 - 01.2023
Patient Access Representative
Northside Hospital
11.2021 - 11.2022
Front Desk Receptionist
Powers Ferry Family Dentistry
04.2021 - 06.2021
Associate's degree - Medical
Interactive College of Technology
High school diploma -
CASS HIGH SCHOOL
BACHELOR OF SCIENCE - NURSING
GEORGIA NORTHWEST TRAINING CENTER GORDON STATE COLLEGE
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