Summary
Overview
Work History
Education
Skills
Timeline
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Tunezia Shelton

Indianapolis,IN

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer based industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Call Center Representative

TruGreen LawnCare
10.2021 - 05.2024
    • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
    • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
    • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
    • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
    • Identified upselling opportunities to increase revenue generation.

Call Center Representative

Finish Line
09.2017 - 02.2021
    • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
    • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
    • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
    • Reduced average call times by quickly addressing customer inquiries and resolving issues proactively.
    • Exceeded monthly sales targets through effective prospecting, lead generation, and closing techniques.

Education

High School Diploma -

Mount Vernon High School
Indianapolis, IN

Skills

    • Problem-solving skills
    • Customer Support
    • Data Entry
    • Customer Service
    • Payment Processing
      • Technical Support
      • Sales expertise
      • Documentation And Reporting
      • Complaint resolution
      • Calm disposition

Timeline

Call Center Representative

TruGreen LawnCare
10.2021 - 05.2024

Call Center Representative

Finish Line
09.2017 - 02.2021

High School Diploma -

Mount Vernon High School

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Tunezia Shelton