TUNG HO

• Working remotely
• Provided support to members regarding account inquiries, processing transactions, and resolving issues.
• Answered incoming calls regarding membership benefits and services.
• Maintained accurate records of member interactions and transactions.
• Followed up with customers after their interaction with the organization's services.

• Answered member questions about products and services.
• Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
• Maintained compliance frameworks, policies and documentation to support audits.
Helped members resolve account problems and navigate internal systems to handle routine
needs.
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Managed customer conflicts and challenging situations by staying calm and accessing
internal knowledge bases to develop strategic solutions.
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• Familiar with CRM system to access member's information

• Staff at an ophthalmologist's office
• Experienced with HIPPA law and insurance verification process
• Solving problems for customers via phone on a daily basis, Virtual assisting customer
Answered phones to respond to customer inquiries and transferred calls to appropriate staff
members.
• Managed guest check-in and check-out procedures, reservations, payment.
• Answered phone and emails to make reservations and take guest information.
• Reviewed accounts to assess open charges and answer customer questions.

• Database administration
• Operate mobile app
• Presented performance and productivity reports to supervisors.
• Tracked and replenished inventory to maintain par levels.