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Associate Principal Engineer

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Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 20+ years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.

Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.

Previous roles emphasized quality assurance, critical thinking, and collaborative problem-solving reflecting commitment to fostering an efficient QA process. Offering strong background in functional and compliance testing, with a keen eye for detail and contributing to the improvement of test management.

Comprehensive understanding of Xbox Requirements (XRs) for games published across the Xbox platform, with 8 years of experience, personally overseeing +1400 titles and adept to different game mechanics from various genres. Excellent written communication and team collaboration skills, ensuring seamless project execution. Ready to use and enhance bug writing, teamwork, and test plan management skills in a new QA role.

Secure a position with a successful, growing company or established corporation that requires an individual with extensive experience in information technology and project management.
I.T. Engineer of increasing responsibilities in technical leadership, computer technology, and business-critical management. Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One Technical Support and/or Help Desk role. Work well independently, or in a group setting providing all facets of computer support such as administering network environments, troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Professional Goals include continuing to grow in leadership and knowledge, excel in innovative technology application, interact and share with team members and colleagues, and develop world-class solutions to real world challenges.

TUNG PHAM

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Certification Technician

IT Specialist Intern

Sales Associate

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Certificate - Information Technology

Business Administration

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Certification Technician

IT Specialist Intern

Sales Associate

Certificate - Information Technology

Business Administration

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