TUNGE COX
Nashville,TN
Summary
Experienced operations professional with over 10 years in high-traffic, profit-centered businesses. Strong communication, analytical, problem-solving, and negotiation skills. Demonstrated leadership in improving organizational effectiveness and building positive client relationships. Proven track record of enhancing patient experiences through effective communication, empathy, conflict resolution, and active listening.
Overview
20
20
years of professional experience
Work History
Patient Satisfaction Ambassador
Touch Point Compass Group
08.2024 - Current
- Provided exemplary customer service when assisting patients with scheduling appointments, resolving billing issues or navigating hospital facilities.
- Created educational resources for patients regarding their rights and responsibilities during their healthcare journey, promoting a sense of empowerment and engagement in care decisions.
- Collaborated with interdisciplinary teams to develop patient-centered care plans, resulting in increased satisfaction scores.
- Monitored daily operations within assigned units to ensure compliance with established policies geared towards improving the overall patient experience.
- Supported newly admitted patients by offering orientation sessions about available hospital services and amenities designed to enhance their stay.
Outreach/Enrollment Specialist
Workforce/EDSI
01.2022 - 01.2023
- Demonstrate a strong analytical ability to strategize projects, direct, implement and lead marketing campaigns to improves goods and services of state funded adult education program
- Perform several weekly presentation for enrollment to a variety of diverse populations/communities
- Track and evaluate participation of student progress
- Assist with developing a plan for recruiting new students and ensure program goals are met
- Establish and maintain working relationships with faculty, program advisors, and various campus administrators
- Provide on-time support to students on matters related to their housing, jobs, and personal goals to achieve overall wellness
- Updated, entered, and reviewed customer data.
Compliance Manager
Premiere Building Corp/Nashville Metro Government
01.2016 - 01.2022
- Ensure compliance to daily scope of work.
- Execute customer contract requirements and identify accessorial activity
- Identify ADA, OSHA, and Safety violations and provide corrective actions while ensuring contractual policy and procedures
- Demonstrate effective verbal and written communication skills with unmatched presentation demonstration skills.
- Managed P&L, procurement, new business start-up,and oversee area fleet vehicles while ensuring drivers meet TDOT requirements and maintain good MVR
- Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
- Reduced risk exposure for the company by identifying and addressing areas of noncompliance.
Operations/Compliance Manager
Metro Action Commission
02.2016 - 03.2018
- Establish and Maintain consciousness of regulatory requirements while promoting safety first initiatives
- Conduct regular audits and reviews to ensure safety and overall compliance standards
- Address compliance concerns /issues among company personnel in order to minimize risk of default
- Evaluate and revise regulations in order to identify and resolve hidden/potential issues to serve and protect participating students/families and company staff
- Liaise with HR department to ensure implementation of disciplinary action in the event of compliance violation
- Review systems to make necessary adjustment for system development
Assistant Operations Manager
Service Management Systems
10.2014 - 01.2016
- Provided daily support to assist facility services and operations to meet financial targets. Support operations for two high volume Simon shopping malls totaling 2.4 million square feet of retail space supervising a staff of 35 employees
- Identified and troubleshoot problems and implemented corrective actions to maintain continuity of operations > Assisted in the development and implementation of innovative programs, processes and procedures to provide services efficiently with reductions in short and long term operating costs
- Handled personnel actions including the onboarding process, performance evaluations, training, and recordkeeping
- Audited operations to maintain compliance with OSHA, Federal, state and local statutes and regulations
Assistant Manager/Regional Operations Manager
Facilities Management Services
09.2012 - 10.2014
- Managed field personnel for 52 University of Tennessee medical facilities implementing and executing policies and procedures, relating to the overall compliance regulation Joint Commission Standards
- Conducted onsite inspections and analysis of operations to identify and address operations issues, develop and apply corrective actions and process improvements
- Established regular contacts with tenants on a formal basis to build effective working relationships earning a 96% rating on client service evaluation
- Planned annual operating budgets and conducted financial analyses to ensure expenditure compliance
- Audited operations to maintain compliance with OSHA, Federal, state and local statutes and regulations
Facilities Manager
KBM
05.2005 - 09.2012
- Scheduled building maintenance workers to fill contract obligations meeting contract obligations and controlling costs through forecasting and maximum utilization of cleaning teams
- Monitored contracts to ensure realization of performance goals, service delivery and customer satisfaction
- Planned and budgeted for 1,000 labor hours on a weekly basis
- Performed Human Resource functions recruiting, hiring workers, coordinating training, conducting performance evaluations, processing payroll information, and keeping confidential personnel records
- Submitted weekly, monthly, quarterly and annual operations reports
Education
Coursework -
University of Memphis
Memphis, TN01.2000
Skills
- Expert Joint Commission compliance
- Ability to communicate effectively
- Proactive in financial performance
- Proficient in performance tracking and training
- Successful delegation skills
- Enforcing policies and procedures
- Infuse pride in organizational values and mission
<Enter your own>
Title: OPERATIONS MANAGER
Timeline
Patient Satisfaction Ambassador
Touch Point Compass Group
08.2024 - Current
Outreach/Enrollment Specialist
Workforce/EDSI
01.2022 - 01.2023
Operations/Compliance Manager
Metro Action Commission
02.2016 - 03.2018
Compliance Manager
Premiere Building Corp/Nashville Metro Government
01.2016 - 01.2022
Assistant Operations Manager
Service Management Systems
10.2014 - 01.2016
Assistant Manager/Regional Operations Manager
Facilities Management Services
09.2012 - 10.2014
Facilities Manager
KBM
05.2005 - 09.2012
Coursework -
University of Memphis
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