Tunica Miranda Ruzario
Weehawken,NJ
Summary
I have extensive experience in office management and administration also having been an executive Personal Assistant with bookkeeping and customer service experience.
Overview
19
19
years of professional experience
Work History
Office Manager
Sabet Group
12.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Front Desk Part Time
31st Broadway Hotel
04.2022 - Current
- Maintained a clean and welcoming reception area to create a positive first impression for guests.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Utilized property management software efficiently for reservation tracking, billing, and reporting purposes.
- Handled telephone calls professionally, directing callers appropriately or taking detailed messages when necessary.
- Contributed to revenue generation activities by promoting hotel amenities, upselling rooms, or suggesting package deals.
- Managed cash transactions accurately, balancing daily accounts for accurate financial reporting.
- Coordinated reservations, room assignments, and special requests to optimize occupancy rates.
- Collected room deposits, fees, and payments.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Assisted in the resolution of guest complaints, ensuring customer satisfaction and repeat business.
Leasing Manager Assistant
Sabet Group
04.2023 - 12.2023
- Collects and records rent and follow-up on delinquencies.
- Assisted in drawing up leases
- Coordination of tenant move-ins and move-outs in a timely manner.
- Perform unit inspections or more frequent inspections as required, and assists state agency or any other 3rd party with required inspections.
- Handled tenant complaints and following up in a timely manner.
- Responsible for all clerical duties associated with this position.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Assistant Secretary General
International Alliance of Women (IAW)
01.2019 - 12.2021
- Prepared professional meeting agendas and minutes to maintain clear communication and recordkeeping.
- Streamlined communication channels by creating an organized filing system for emails, memos, reports, and other documentation.
- Expedited document processing by reviewing contracts, invoices, and forms for accuracy before approval from senior staff members.
- Was the Organization's representative to the United Nations
- Enhanced team communication with organization of regular coordination meetings, ensuring alignment on project goals.
Office Administrator
Faith Comfort Care Home
12.2017 - 06.2019
- Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
- Streamlined back-office processes for increased efficiency, implementing new software solutions and organizational methods.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
Personal Assistant
Mandela Dlamini Associates (MDA)
12.2012 - 06.2016
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Displayed absolute discretion at handling confidential information.
- Coordinated events and functions with attention to detail ensuring successful execution.
- Used discretion when handling confidential information.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Accomplished project deadlines by assisting with task completion whenever required.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Personal Assistant to the Chief Executive Officer
His Royal Highness Prince of Swaziland
03.2012 - 12.2012
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- booked flights and hotels for business trips
- Supported financial management processes by assisting with budget planning and expense tracking.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Took notes and dictation at meetings.
Customer Service Consultant
FIAT Group, SOUTH AFRICA
10.2011 - 03.2012
Creditors Clerk
Creditors Clerk
09.2009 - 07.2011
Customer Service Representative
Customer Service Representative
04.2009 - 06.2009
PA to the Managing Director
LPS Real Estate
09.2006 - 12.2007
Office assistant
Ruffcuts Wear International
08.2005 - 05.2006
Education
Degree - Social Sciences, Political sciences
UNISA University
Certificate - Bookkeeping and Pastel
Rosebank College
Certificate - Interior Design
London School of Art
Accomplishments
I have served as a board member for an international women's right organization for several years . I have been the organizations representative and liaison to the United Nations.
References
More referrals given upon request.
Timeline
Office Manager
Sabet Group
12.2023 - Current
Leasing Manager Assistant
Sabet Group
04.2023 - 12.2023
Front Desk Part Time
31st Broadway Hotel
04.2022 - Current
Assistant Secretary General
International Alliance of Women (IAW)
01.2019 - 12.2021
Office Administrator
Faith Comfort Care Home
12.2017 - 06.2019
Personal Assistant
Mandela Dlamini Associates (MDA)
12.2012 - 06.2016
Personal Assistant to the Chief Executive Officer
His Royal Highness Prince of Swaziland
03.2012 - 12.2012
Customer Service Consultant
FIAT Group, SOUTH AFRICA
10.2011 - 03.2012
Creditors Clerk
Creditors Clerk
09.2009 - 07.2011
Customer Service Representative
Customer Service Representative
04.2009 - 06.2009
PA to the Managing Director
LPS Real Estate
09.2006 - 12.2007
Office assistant
Ruffcuts Wear International
08.2005 - 05.2006
Certificate - Bookkeeping and Pastel
Rosebank College
Certificate - Interior Design
London School of Art
Degree - Social Sciences, Political sciences
UNISA University
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