Tunisia Washington
Park Forest,IL
Summary
Orderly and committed customer experience associate offering over 15 years of solid skills in customer relations and resilience to handle challenges of fast-paced professional environments. Bringing detail-oriented and a decisive nature with sound judgment, good multitasking abilities and a self-motivated personality. Comfortable working alone or with teams to accomplish on-time and accurate tasks.
Overview
17
17
years of professional experience
Work History
Line Leader
McKesson
Manteno, Illinois
06.2021 - 07.2024
- Tested and inspected electrical work with test equipment to check performance and adjust for quality control.
- Positioned components, parts or materials for testing.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Inspected equipment for cleanliness following each shift.
- Worked closely with Quality Inspector to ensure that each assignment was finished ahead of its deadline.
- Prepared line set-ups for following shifts for overall increased line efficiency.
- Interacted with the Supervisor at the end of shifts to provide details on all uncompleted tasks.
Clubhouse Manager
University of Illinois Golf Course
Savoy, Illinois
03.2007 - 11.2020
- Communicated clearly with coworkers using radio, phone and text to stay on top of operations needs.
- Scheduled and coordinated events and activities.
- Interviewed and hired associates to fill staff vacancies.
- Assigned tasks and work hours to staff.
- Resolved customer complaints regarding worker performance or services rendered.
- Delegated work to staff, setting priorities and goals.
- Communicated with customers to convey information about events or activities.
- Trained workers in company procedures or policies.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Planned programs of events or schedules of activities.
- Administered first aid in emergency situations.
- Calculated and recorded department expenses and revenue.
Night Auditor
Drury Inn & Suites
Champaign, Illinois
05.2012 - 08.2019
- Maintained cleanliness of bathrooms, lobby and front desk.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Maintained well-stocked and presentable complementary food and beverage station.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to Management for review.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Coordinated with guest services and concierge team to meet guest needs.
- Assisted guests in locating amenities such as gift shop, restaurants, fitness center, pool and spa.
- Documented wake-up requests and set up automatic calls in system.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Assessed checklist on daily basis and planned shift accordingly.
- Completed nightly updates to hotel rates and individual room charges.
Education
Associate of Arts - Child Development
Parkland College
Champaign, IL05-1999
Skills
- Packaging
- Troubleshooting
- Safety processes and regulations
- Safety Procedures
Timeline
Line Leader
McKesson
06.2021 - 07.2024
Night Auditor
Drury Inn & Suites
05.2012 - 08.2019
Clubhouse Manager
University of Illinois Golf Course
03.2007 - 11.2020
Associate of Arts - Child Development
Parkland College