Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tunu Daejalee

Kent,WA

Summary

To obtain a position in customer service that allows me to demonstrate my social skills, quick learning ability and work ethic in a fast paced but friendly workplace.

Overview

3
3
years of professional experience

Work History

Sales Lead

Journeys Kidz
08.2020 - 08.2021
  • Responsible for coordinating sales
  • supporting management
  • ensuring sale quotas are reached
  • lead and direct store crew
  • motivate store crew to reach personal sales goal
  • be a leader for the store.
  • Increased customer satisfaction by providing personalized assistance and recommendations.
  • Boosted sales by effectively communicating product features and benefits to customers.
  • Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
  • Conducted regular store audits to ensure compliance with company standards and guidelines.

Patient Observation Assistant

Crothall Services Group
06.2021 - 04.2022
  • Reduced falls risk for patients by consistently providing vigilant supervision and assistance with mobility.
  • Maintained a safe environment for patients with cognitive impairments, intervening when necessary to prevent harm.
  • Improved communication between nursing staff and patients by regularly updating on patient status and needs.
  • Demonstrated strong observational skills, promptly reporting any changes in patient condition or behavior to appropriate medical personnel.
  • Facilitated smooth transitions during shift changes by providing thorough updates on patient status to incoming sitter or nursing staff member.

Nanny

Bright Horizons Childcare
05.2022 - 10.2022
  • Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
  • Promoted intellectual development through reading, storytelling, and engaging educational activities.
  • Ensured children''s safety and comfort by consistently monitoring their environment and addressing potential hazards.
  • Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children basic life skills, manners and personal hygiene.

Patient Access Navigator (Float)

HealthPoint
11.2022 - Current
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Use NEXTGEN to schedule appointments.
  • Took copayments and compiled daily financial records.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Floating to all clinics on a daily basis
  • other duties as assigned

Education

High School Diploma -

Kentridge High School
Kent, WA
06.2020

Skills

  • Resourcefulness
  • Strong ability to multi-task
  • Strong communication skills
  • Data Entry
  • Multi-Line Phone Proficiency
  • Strategic Planning

Timeline

Patient Access Navigator (Float)

HealthPoint
11.2022 - Current

Nanny

Bright Horizons Childcare
05.2022 - 10.2022

Patient Observation Assistant

Crothall Services Group
06.2021 - 04.2022

Sales Lead

Journeys Kidz
08.2020 - 08.2021

High School Diploma -

Kentridge High School

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Tunu Daejalee