Tunysha Fultz
Chicago,IL
Summary
Knowledgeable and Ambitious Fine Dining Bartender & Food Service Professional with Upscale Food Hall, High Volume Banquet, and Corporate Hospitality Experience seeking a Professional Environment to help provide your Guests with a Unique and Unforgettable Dining Experience. Excellent Organizational Skills with Multitasking Capabilities. Competent in working Independently or as part of a team. I Am Punctual, Dependable, Detail Oriented and take pleasure in working with the Public to ensure Customer Satisfaction. Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
30
30
years of professional experience
Work History
Breakfast Server
Midway Airport Concessionaires
CHICAGO, IL
04.2024 - Current
- Provided exceptional service to high volume of daily customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Cleaned tables and chairs to prepare dining area for next customers.
- Ensured that all tables were cleared quickly after each meal period.
- Received payment from customers in cash or via credit card and debit card transactions.
Breakfast Server
Marriot Hotel (MARQUIS)
CHICAGO, IL
04.2023 - 10.2023
- Provided exceptional service to high volume of daily customers.
- Maintained accurate records of all orders taken during shift including item descriptions, quantity ordered, total cost charged per order.
- Provided excellent customer service by anticipating customer needs and responding promptly to requests for assistance or information about menu items and specials.
- Received payment from customers in cash or via credit card and debit card transactions.
Server
Conrad Hilton
Chicago, IL
06.2019 - 02.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bartender Manager(Supervisor)
Macy's Walnut Room
Chicago, Illinois
10.2017 - 08.2020
- Trained and supervised 7 employees for upscale dining room of major department store
- Tripled sales and repeatedly called back for seasonal position due to work excellence.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Waitstaff Captain
Venue One
Chicago, Illinois
03.2016 - 08.2017
- Lead server for upscale large-scale weddings, private parties and special events facility
- Trusted to supervise major events and train new employees due to high aptitude.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
Waitstaff Captain
Berghoff Catering
Chicago, Illinois
10.2012 - 06.2016
- Lead server for in and out-of house events catering department at historic Berghoff
- Received bonuses, trained staff, and helped "build" on-site restaurants at outdoor events.
- Trained new employees on restaurant procedures and plating techniques.
Customer Service Manager
Inter-Track Partners
Chicago, IL
10.2012 - 06.2016
- Worked in the Money room
- Recieving Large amounts of Money at any given time.Maintained an Accepted payments as well as tranactions
- Balancing the room at the end of my shift.
- Assisted customers with making payments
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Server
Eataly
Chicago, Illinois
11.2013 - 06.2014
- Member of opening team for Chicago location of global Italian-style upscale food hall
- Facilitated wine and food orders at "La Pizza La Pasta", location's busiest food boutique.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
Bartender/ Server
Leona's
Chicago, IL
07.2009 - 01.2011
- Required to provide a full service to guest from Seating, making Drinks, Soup and Salads,
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server/Bartender/Captain/Supervisor
Berghoff, Catering
Chicago, II, IL
10.2007 - 10.2009
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Set up dining room to meet hospitality and service standards.
Bartender and server for popular local Italian
Be Bop Joe's Café at Navy Pier
Chicago, Illinois
05.2007 - 01.2009
- Themed family-style restaurant chain
- Trusted to open and close and became several customer's favorite employee
- Server for Jazz-themed restaurant & bar at one of city's most popular tourist attractions
- Trusted to train new employees and became several guests' favorite server.
SERVER
Disney's E.S.P.N. Zone
Chicago, Illinois
11.2000 - 03.2007
- Transacted food & beverage sales at sports-themed restaurant and entertainment complex
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Recorded patron's meal optons, identifying dietary needs or special requests to correctly transmit orders.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Graveyard Manager
IHOP
Chicago, IL
05.1994 - 09.1998
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Speed was important to serve meals in a timely matter.
- Entered time and attendance logs in preparation for payroll.
Education
BASSET -
SERVSAFE (N.R.A)
07.2025
Food Handler Certificate -
SERVSAFE (N.R.A.)
07.2025
ALLERGENS CERTIFICATE -
SERVSAFE (N.R.A.)
07.2025
CERTIFIED FOODSERVICE MANAGER -
CHICAGO DEPARTMENT oF PUBLIC HEALTH
11.2022
Skills
- Bartending
- Knowledge of Wines, Spirits, & Liqueurs
- Restaurant Management
- Upscale & Fine Dining
- High Volume Waitstaffing
- Banquet Service
- Food Display & Decoration
- Food Service
- Food Service Sanitation
- Food Safety
- Customer Service
- Shift Management
- Staff Training
- Quality Control
- Stock & Inventory
- Diet, Nutrition & Allergies
- Leadership
- Point of Sale (POS) system operations
Timeline
Breakfast Server
Midway Airport Concessionaires
04.2024 - Current
Breakfast Server
Marriot Hotel (MARQUIS)
04.2023 - 10.2023
Server
Conrad Hilton
06.2019 - 02.2022
Bartender Manager(Supervisor)
Macy's Walnut Room
10.2017 - 08.2020
Waitstaff Captain
Venue One
03.2016 - 08.2017
Server
Eataly
11.2013 - 06.2014
Waitstaff Captain
Berghoff Catering
10.2012 - 06.2016
Customer Service Manager
Inter-Track Partners
10.2012 - 06.2016
Bartender/ Server
Leona's
07.2009 - 01.2011
Server/Bartender/Captain/Supervisor
Berghoff, Catering
10.2007 - 10.2009
Bartender and server for popular local Italian
Be Bop Joe's Café at Navy Pier
05.2007 - 01.2009
SERVER
Disney's E.S.P.N. Zone
11.2000 - 03.2007
Graveyard Manager
IHOP
05.1994 - 09.1998
BASSET -
SERVSAFE (N.R.A)
Food Handler Certificate -
SERVSAFE (N.R.A.)
ALLERGENS CERTIFICATE -
SERVSAFE (N.R.A.)
CERTIFIED FOODSERVICE MANAGER -
CHICAGO DEPARTMENT oF PUBLIC HEALTH
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