Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager
Tuoi Ceasar

Tuoi Ceasar

Beaumont,TX

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

3
3
years of professional experience

Work History

Technical Support Agent

Transcom USA
02.2022 - 12.2022
  • Resolved over 40 technical support inquiries per day.
  • Walked individuals through basic troubleshooting tasks.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Documented support interactions for future reference.

Remote Customer Service Agent

Global Response
09.2021 - 01.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Communicated with clients regarding account services, statements, and balances.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Medical Customer Service Representative

Express Employment Professionals
01.2020 - 09.2021
  • Investigated insurance claims denials and appeals.
  • Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Used computer programs and registration systems to schedule patients for routine and complex procedures.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Education

High School Diploma -

Memorial High School
Port Arthur, TX
06.2009

Skills

  • Organizational Skills
  • Software Release and Rollout
  • Third-Party Collaboration
  • Root Cause Support
  • Typing Proficiency
  • Microsoft Word
  • Understanding Customer Needs
  • Time Management
  • Problem-Solving Ability
  • Punctual and Hardworking
  • HIPAA Compliance
  • Outbound Calling

Timeline

Technical Support Agent

Transcom USA
02.2022 - 12.2022

Remote Customer Service Agent

Global Response
09.2021 - 01.2022

Medical Customer Service Representative

Express Employment Professionals
01.2020 - 09.2021

High School Diploma -

Memorial High School

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Tuoi Ceasar