Tuong Bach
Traverse City,MI
Summary
Accomplished Assistant Manager at 90's Nails, adept in inventory management and customer relations. Enhanced service quality by analyzing feedback and implementing strategic improvements. Proven leader with strong decision-making and problem-solving skills, effectively supervising staff and optimizing operations. Boosted customer satisfaction by promptly resolving complaints, demonstrating exceptional conflict resolution abilities.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
5
5
years of professional experience
Work History
Assistant Manager
90's Nails
09.2023 - 10.2025
- Implemented inventory management strategies to optimize product availability and reduce waste.
- Analyzed customer feedback to identify areas for service improvement and implement changes.
- Coordinated scheduling of staff shifts to maintain optimal coverage during peak hours.
- Streamlined appointment booking processes using salon management software for improved efficiency.
- Supervised daily operations to ensure compliance with quality standards and customer satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Customer Service Cashier
Muoi Nguyen
06.2020 - 09.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and balance reconciliation.
- Assisted customers with inquiries, providing product information and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Evaluated customer feedback to identify areas for service improvement and implemented solutions.
- Supported loss prevention efforts by adhering to company policies regarding cash management and security procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
Associate Degree in Nursing - Nursing
Northwestern Michigan College
1701 E Front St, Traverse City, MI 4968605-2028
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff supervision
- Conflict resolution
- Retail operations
- Customer rapport
- Financial management
Languages
Vietnamese
Native or Bilingual
Timeline
Assistant Manager
90's Nails
09.2023 - 10.2025
Customer Service Cashier
Muoi Nguyen
06.2020 - 09.2023
Associate Degree in Nursing - Nursing
Northwestern Michigan College