Tuong Ron Nguyen
San Leandro,CA
Summary
Proven leader in service management at Fast Collision Center, adept in customer service management and problem-solving, enhanced operational efficiency by fostering team collaboration. Successfully increased customer satisfaction, leveraging multitasking and critical thinking skills. Negotiated effectively, ensuring high-quality outcomes and repeat business.
Overview
19
19
years of professional experience
Work History
Service Manager
Fast Collision Center
08.2021 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored service staff performance and provided feedback for improvement.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Negotiated with vendors to secure best prices for parts and supplies.
Family Service Supervisor
Chapel of the Chimes
09.2009 - 06.2019
- Promoted a strengths-based approach to working with families, emphasizing individual assets rather than deficits or problems.
- Facilitated monthly staff meetings to review progress toward goals, share best practices, and celebrate successes.
- Managed budgets responsibly, ensuring the efficient use of funds for maximum impact on client outcomes.
- Served as an advocate for vulnerable families within the community, raising awareness of their needs and challenges.
- Established a positive team culture, promoting open communication and collaboration among staff members.
- Developed comprehensive case management plans, addressing the unique needs of each family served.
- Evaluated program effectiveness by tracking key performance indicators and making necessary adjustments as needed.
- Built strong relationships with clients by maintaining open lines of communication throughout the case management process.
- Provided ongoing supervision to Family Services staff members, offering guidance, support, and constructive feedback as needed.
- Enhanced staff performance through regular training and professional development opportunities.
- Increased client satisfaction by providing timely, empathetic, and effective support to families in need.
- Collaborated with community partners to expand available resources and services for clients.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Real Estate Agent
21 Century Landmark
05.2005 - 10.2008
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Advised clients on market conditions and property value for informed decision-making.
- Presented purchase offers to sellers for consideration.
- Successfully managed multiple offers for sellers, securing the best possible outcome in each situation.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Education
Certificate - Marketing And Management
Silicone Valley College
Fremont, CA05.1997
AA - General Education
Santa Ana College
Santa Ana, CA06.1989
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Reliable and Responsible
- Employee Training and Development
- Customer Service Management
- Time Management
- Goal-Oriented
- Team Collaboration and Leadership
- Trustworthy and Honest
- Staff Motivation
- Operational Efficiency
- Goal Setting
Timeline
Service Manager
Fast Collision Center
08.2021 - Current
Family Service Supervisor
Chapel of the Chimes
09.2009 - 06.2019
Real Estate Agent
21 Century Landmark
05.2005 - 10.2008
Certificate - Marketing And Management
Silicone Valley College
AA - General Education
Santa Ana College
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