Tupou Fifita
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Car Wash Detailer & General Manager
AVR Van Rental
12.2014 - Current
- Vacuumed interiors of vehicles to remove dirt and debris.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Maintained open lines of communications with fellow detailers to create a supportive and cooperative work environment.
- Assisted in training new employees on proper detailing techniques, fostering a positive work culture.
- Kept inventory of supplies well-stocked and readily available for use, minimizing downtime between jobs.
- Reported daily work progress and encountered problems to management.
- Refilled gas tanks and documented fluid levels.
- Maintained records of cleaning activities.
- Managed budget implementations, employee reviews, training and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
Dispatcher
AnswerNet
06.2006 - 01.2011
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Education
No Degree - Accounting And Business Management
Skyline College
San Bruno, CA06.2014
High School Diploma -
Peninsula High School
San Bruno, CA06.2005
Skills
- Efficient cleaning
- Deodorizing Services
- Odor elimination
- Customer Service
- Work Planning
- Relationship Building
- Strategic Planning
- Telephone Etiquette
- Interior and exterior cleaning
- Team Collaboration
- Goal-Driven
- Problem Identification
- Productivity and Time Management
- Vehicle Transport and Delivery
- Strong Work Ethic
- Reliable and Responsible
- Team Cooperation
- Team Leadership
- Decision-Making
Timeline
Car Wash Detailer & General Manager
AVR Van Rental
12.2014 - Current
Dispatcher
AnswerNet
06.2006 - 01.2011
No Degree - Accounting And Business Management
Skyline College
High School Diploma -
Peninsula High School
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