Tupuasa (Sa) Alailima
Torrance,CA
Summary
Diligent Customer Support Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
33
33
years of professional experience
Work History
Customer Support Specialist
Research Tool & Die
03.1990 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
- Processed accounts receivables; invoicing customers and applying payments to customer's accounts.
- Scheduled shipment for customer orders.
Education
High School Diploma -
Narbonne High School
Harbor City, CASkills
- Order Processing
- Report Preparation
- Schedule Mastery
- Sales Expertise
- Typing Proficiency
- Managing Multiple Tasks
- Microsoft Word
- Professional Telephone Demeanor
- Problem-Solving Ability
- Payment Processing
Languages
Samoan
Native or Bilingual
Timeline
Customer Support Specialist
Research Tool & Die
03.1990 - 05.2023
High School Diploma -
Narbonne High School
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