Tuqoise Pender
Chicago,IL
Summary
Personable and dedicated Customer Service Representative with 15 years experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Sales Representative Intern
Mass Markets, MCI
Sioux City, IA
08.2019 - 11.2019
- Worked to develop network by pursuing new leads, attending industry events and building rapport with clients
- Processed credit card payments utilizing company database and software
- Responded to 200-300 inbound/outbound calls per day in high call volume environment
- Assisted customers in opening accounts and updated information for new/existing clients
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns
- Investigated and resolved customer inquiries and complaints quickly
- Trained new personnel regarding company operations, policies and services
- Initiated effective sales techniques and drove product sales to over $1000 in 8-hour shift
Data Entry Specialist
Iowa Fertilizer Company
Sioux City, IA
11.2018 - 02.2019
- Evaluated source documents to locate information needed for each data entry field
- Corrected any data entry error to prevent later issues such as duplication or data degradation
- Sent completed entries to Supervisors for evaluation and final approval
- Managed large data projects, including workflow scheduling, data entry and accuracy verification
- Completed data entry tasks with accuracy and efficiency
- Drafted reports for upper management as directed
- Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate
Wine Sales Consultant
Cooper's Hawk Restaurants And Winery
Oak Park, IL
07.2017 - 01.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Greeted over 250 customers daily, served wine, and computed sales prices/total purchases
- Increased sales from 50% by upselling wine club memberships to customers
- Presented full attention to customer's needs, demonstrated understanding of points being made, and asked questions as appropriate
- Visual marketing skills, recommended, selected, and helped locate merchandise based on customer's needs/desires
- Achieved 100 hours of sales goals by using successful strategies to promote specials, desserts and alcoholic beverages
- Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
- Checked identification to enforce age requirement for alcoholic beverages
- Kept track of event finances, including initial deposits, due payments and final balances
- Asked customers for feedback, solved problems, provided additional items and thanked patron throughout meal
Team Lead Manager
Aramark, Soldier Field
Chicago, IL
08.2012 - 12.2015
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
- Provided supportive link between external customers and internal operations
- Cashier tasks including counting cash drawers totaling up to $1000 at beginning/end of shifts
- Assisted customers by providing information and resolving their complaints, identified prices of goods, services, or admission, and tabulated bills using cash registers
- Communicated efficiently with customers in while in fast paced environments in professional manner
- Positioned as primary liaison to streamline operations of multiple lines of business within organization
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from quality of products, protecting company reputation and loyal client base
- Represented team at professional sporting activities, in media interviews and in support of charitable causes
Education
Bachelor of Science - Business Administration And Management
Morningside College
Sioux City, IA12.2019
Associate of Arts - Arts - Business/Economics
Harold Washington College
Chicago, IL05.2017
Skills
- Proficient in MS Office applications
- Excellent attention to detail
- Excellent organizational skills
- Highly- proficient Customer Service Skills
- Team Leadership
- Research & Analysis
- Product and service knowledge
- Product management and pricing
- Customer Contact
- Retail Industry Knowledge
- Data Entry; Ensures Accuracy and Quality of work is maintained
- Strong interpersonal, communication (verbal and written)
- Experienced ability to Multi-task
- Strategic Planning
- Cold-Calling
- Sales closing
Community Involvement
- Volunteer -Morningside College Stand Against Sex Trafficking
- Organizations - SPIRITS (non-profit performing art org that teaches African diaspora arts to adolescent girls in Chicago
- Elected Associate Board Member - Neighborhood Housing Service
Timeline
Sales Representative Intern
Mass Markets, MCI
08.2019 - 11.2019
Data Entry Specialist
Iowa Fertilizer Company
11.2018 - 02.2019
Wine Sales Consultant
Cooper's Hawk Restaurants And Winery
07.2017 - 01.2018
Team Lead Manager
Aramark, Soldier Field
08.2012 - 12.2015
Bachelor of Science - Business Administration And Management
Morningside College
Associate of Arts - Arts - Business/Economics
Harold Washington College
Similar Profiles
CHELSEY COSTACHELSEY COSTA
OnStar Advisor at Mass Markets-MCIOnStar Advisor at Mass Markets-MCI
Cheryl FrankCheryl Frank
Customer Service Representative at MCI Mass MarketsCustomer Service Representative at MCI Mass Markets
Sharon CrosbySharon Crosby
Customer Service Representative at MCI Mass MarketersCustomer Service Representative at MCI Mass Marketers
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa