Tura Glover
Rhinelander
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
31
31
years of professional experience
Work History
Front Desk Receptionist
Aylesworth Dermatology
06.2024 - 04.2025
- Welcomed patients and ensured a positive first impression of medical practice.
- Verified patient information and updated records accurately in databases.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Completed clerical duties and tasks for clinic administration.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated with medical staff to streamline patient flow and reduce wait times.
- Maintained cleanliness and organization of reception area for optimal patient experience.
- Assisted patients with forms and provided guidance on office procedures effectively.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Health Wellness Lifestyle Coach
Noom
07.2019 - 06.2022
- Provided ongoing support and motivation to clients during their wellness journeys.
- Facilitated goal-setting exercises with clients to establish clear objectives for their journey towards improved wellbeing.
- Empowered clients to take control of their own health by educating them on the importance of self-care and preventative measures.
- Evaluated patient's lifestyle risk behaviors creating food initiatives to encourage positive behavioral changes and improving health.
- Assisted clients with identifying challenges in their choices and aided in brainstorming solutions that the client could apply to their day-to-day lives.
- Engaged successfully with individuals from various cultures using active listening and strong communication skills.
- Wrote monthly newsletters covering numerous topics, such as the history behind each month's awareness subjects, recipes, and stress management techniques.
- Managed over 465 clients seeking to lose weight and develop healthy habits in their daily lives through daily and weekly contact.
Behavior Technician
Caravel Autism Health
12.2015 - 10.2018
- Implemented individualized treatment plans to support the development of social and communication skills.
- Monitored patient progress, documenting behavior changes and response to interventions effectively.
- Drove skill acquisition and behavior reduction procedures by following established treatment and behavior support plans.
- Fostered client stability and support by establishing and maintaining supportive and therapeutic relationships with clients and families.
- Increased communication, self-help, social and play skills by implementing individualized programs for children and young adults based on ABA principles.
- Developed appropriate behaviors over time by utilizing positive reinforcement and antecedent modification.
- Advocated for client needs within care teams, ensuring alignment with best practices in autism intervention strategies.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
Services Journeyman, Recruiter, Senior Liaison
United States Air Force, USAF
03.1994 - 04.2014
- Exceeded performance targets regularly, earning recognition from supervisors for exceptional work ethic and commitment to delivering outstanding service.
- Maintained and ensured the security of personnel files, training records, and training documentation of more than 2,000 individuals over seven years.
- Key member in the planning, coordination, and execution of the deployment, bed down, customer service, and redeployment of multi-national military members on various classification statuses of military deployment locations.
- Personally recruited and enlisted over 100 qualified applicants for active duty.
- Conducted three-tiered quality control on every applicant and newly enlisted member to ensure flawless processing and zero erroneous enlistments over eight years and thousands of documents.
- Oversaw budget preparation and cost management activities.
- Implemented customer relationship management strategies to improve client satisfaction.
- Enhanced communication channels between departments for better collaboration.
- Reached out to businesses through conferences, direct relationships and community initiatives.
Education
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Hooksett, NH05-2017
Psychology
University of Phoenix
Tempe, AZ06-2014
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ07-2012
Associate of Applied Science - Human Resources Development
Community College of The Air Force
Montgomery, AL01-2011
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Administrative skills
- Multitasking and organization
- Decision-making
- Client communication
- Phone etiquette
- Record keeping
- Data confidentiality
- Problem-solving
- HIPAA compliance
Languages
English
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Getting involved in local advocacy groups to promote positive change in the community
- Watching Movies and TV Shows
- Offering time and support to shelters for the homeless, women, and animals
- Volunteer Travel
- Documenting and sharing travel experiences
- Avid Reader
- Horseback Riding
- I have a passion for photography and editing photos
- Road Trips
- Creative Writing
- Personal Development and Self-Improvement
Timeline
Front Desk Receptionist
Aylesworth Dermatology
06.2024 - 04.2025
Health Wellness Lifestyle Coach
Noom
07.2019 - 06.2022
Behavior Technician
Caravel Autism Health
12.2015 - 10.2018
Services Journeyman, Recruiter, Senior Liaison
United States Air Force, USAF
03.1994 - 04.2014
Bachelor of Arts - Creative Writing
Southern New Hampshire University
Psychology
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Associate of Applied Science - Human Resources Development
Community College of The Air Force
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