Boiled down videos, Loomcasts, and calls into notes
Conducted competitor analyses
Gathered and organized information for research purposes
Wrote comprehensive handbooks regarding SEO and short-term rentals
Travel Agent
Voyagu
Remote, Poland
11.2022 - 02.2023
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Maintained operational proficiency in coordinating international travel accommodations for customers
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
ESL Teacher
Skysmart (Skyeng)
Remote
09.2018 - 12.2022
Conducted workshops to teach about student motivation and engaging teaching activities.
Gave one-on-one attention to each student.
Developed activities and integrated technology to diversify instruction.
Prepared ESL students for exams
Mentored ESL teachers and helped them improve their lessons
Travel Agent
International Travel Network (asaptickets.com)
Riga, Latvia
06.2016 - 05.2018
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Followed up with customers to increase customer service with travel plans.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Education
Bachelor of Arts - English Philology, Spanish Language And Literature
University of Opole
Opole, Poland
10.2021 - Current
Skills
Analytical skills
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Certification
140 Hour certificate in TESOL with TEYL and teaching practice
