Turea Williams
Horn Lake,MS
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
16
16
years of professional experience
Work History
Receive Clerk
Amazon
09.2020 - Current
- Provided meeting support by taking minutes and dictations.
- Input data into spreadsheets and databases.
- Coordinated and scheduled meetings and appointments.
- Manage inbound flow from scheduling appointments to time receives.
- Communicate with carriers, corporate transportation group, management and dock personnel.
- Responsible for planning inbound arrivals, ensuring carriers compliance managing buffers and leading dock personnel.
Nissan Technician
Nissan North America, Inc.
04.2012 - 01.2020
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Completed customer orders and warranty services according to manufacturer specifications.
- Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
- Investigated customer complaints to identify cause of malfunctions.
- Coordinated with parts department to determine availability of necessary components.
Customer Service Desk Associate
Sam's Club
01.2007 - 01.2012
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
Education
High School Diploma -
05.2006
Skills
- Social Perceptiveness
- System Optimization
- Appointment Scheduling Software
- Copying and Scanning
- Customer Preferences
- Document and Records Management
- Front Desk Management
Additional Information
Excellent communication with focus on customer service
Experience with Microsoft Office - Word & Excel
Interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receive Clerk - Amazon
09.2020 - Current
Nissan Technician - Nissan North America, Inc.
04.2012 - 01.2020
Customer Service Desk Associate - Sam's Club
01.2007 - 01.2012
Yazoo City High School - High School Diploma,