Tureka Barber
Texas City,TX
Summary
Detail-oriented Examiner with 20 years of experience. Strong command of conflict resolution and negotiation combined with excellent reporting and research skills. Thorough understanding of claims process and back office processing, Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
Work History
Claim Examiner
Nassau FinancialGroup
10.2002 - Current
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Handled claim calls from customers, beneficiaries and other stakeholders about the death claim processes.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and policies
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ02.2023
Associate of Science - Psychology
Liberty University
Lynchburg, VA05.2017
Skills
- Critical thinking
- Insurance knowledge
- Ethical conduct
- Effective communication
- Analytical thinking
- Time management
- Conflict resolution
- Problem-solving abilities
- Attention to detail
- Stress management
- Customer service
- Organizational skills
- Team collaboration
- Professionalism
- Interpersonal skills
- Decision-Making
Timeline
Claim Examiner
Nassau FinancialGroup
10.2002 - Current
Bachelor of Science - Industrial And Organizational Psychology
University of Phoenix
Associate of Science - Psychology
Liberty University
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