Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Turkessa Dukes

Greer,SC

Summary

Determined candidate adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

29
29
years of professional experience

Work History

Logistics Associate

BMW Manufacturing
03.2018 - Current
    • Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
    • Reduced order processing time with streamlined packing and shipping processes.
    • Assembled pallets and crates for secure transportation of materials.
    • Helped train new employees in safe practices and warehouse procedures.
    • Drove forklifts, pallet jacks and other equipment to move materials.

Logistics Associate

Rite Aid Distribution
07.2015 - 02.2018
    • Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
    • Oversaw the safe loading and unloading of trucks, adhering to safety regulations and minimizing potential risks.
    • Provided exceptional customer service by promptly addressing inquiries related to order status or shipping delays.
    • Performed regular audits and assessments of logistics processes to identify weaknesses, improve supply chain operations and minimize waste.

Project Manager

Southeast Hospitality, LLC
03.2014 - 06.2015
    • Supervise 15 vendors with interior/exterior decorating assignments, flooring, and furniture repairs.
    • Planned, designed, and scheduled phases for large projects.
    • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
    • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
    • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Logistics Associate

Amazon Distribution Center
10.2013 - 01.2014
  • Inspected merchandise for any defects checked the safety hazards of the job, and monitor staff for quality of performance.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
  • Drove forklifts, pallet jacks and other equipment to move materials.

Caregiver

Community Long-term Care
02.2012 - 01.2014
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Caregiver

Homecare Specialists, LLC
04.2009 - 02.2012
    • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
    • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
    • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.

Desk Clerk/Manager on Duty

Days Inn Hotel/Homestead Lodge
01.1996 - 01.2007
    • Greeted visitors and customers upon arrival, offered assistance, and answered questions to provide proper hospitality
    • Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
    • Demonstrated strong multitasking abilities in handling multiple duties simultaneously without sacrificing quality or attention to detail.
    • Processed payments accurately, ensuring proper billing procedures were followed for both cash and credit transactions.
    • Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.

Education

Associate of Arts - Childhood Development

Spartanburg Technical College
Spartanburg, SC

Skills

Technical Skills:

  • Microsoft Excel, QuickBooks, Word, and Spreadsheets
  • Money handling abilities
  • Call Center Operations
  • Customer Relationship Management (CRM)

Soft Skills:

  • Efficient written and verbal communication
  • Active Listening
  • Problem-solving abilities
  • Customer Service

References

  • Nelson Dickerson, Sales Manager (Southeast Hospitality), 864-216-1471, 311 England Place, Spartanburg, SC, 29303
  • Brandi McAbee, Clerk of Court, 864-487-2571, 125 East Floyd Baker Boulevard, Gaffney, SC, 29342

Timeline

Logistics Associate

BMW Manufacturing
03.2018 - Current

Logistics Associate

Rite Aid Distribution
07.2015 - 02.2018

Project Manager

Southeast Hospitality, LLC
03.2014 - 06.2015

Logistics Associate

Amazon Distribution Center
10.2013 - 01.2014

Caregiver

Community Long-term Care
02.2012 - 01.2014

Caregiver

Homecare Specialists, LLC
04.2009 - 02.2012

Desk Clerk/Manager on Duty

Days Inn Hotel/Homestead Lodge
01.1996 - 01.2007

Associate of Arts - Childhood Development

Spartanburg Technical College

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Turkessa Dukes