Summary
Overview
Work History
Education
Skills
Timeline
Generic

Turkessa Granville

Ideal,GA

Summary

Proactive Facility Advocate, Social Services Worker, Admissions Coordinator, and HR Manager with extensive experience in client relations, comprehensive assessments, and staff scheduling. Skilled in improving client outcomes, managing employee relations, and streamlining admission processes. Bringing strong analytical reasoning, communication, and document review skills to advance career in a dynamic environment.

Fast learner.

Overview

7
7
years of professional experience

Work History

Facility Advocate

4angels Healthcare
06.2021 - Current
  • Working directly with facility schedulers to assist with filling open shifts.
  • Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
  • Delivered friendly service and offered expert support in every interaction.
  • Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.

Social Services Worker

Pioneer Health & Rehab
10.2020 - 06.2021
  • Conducted comprehensive assessments to identify clients'' needs and determine appropriate services.
  • Maintained accurate and up-to-date case files, ensuring compliance with agency guidelines and state regulations.
  • Improved client outcomes by developing and implementing individualized case plans.
  • Developed strong rapport with clients by demonstrating active listening skills and empathetic understanding of their circumstances.
  • Documenting, investigating, reporting, and following on all greviences made by clients

Admissions Coordinator

Pioneer Health & Rehab
01.2019 - 10.2020
  • Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
  • Confirmed all insurance benefits met standards of admissions as dictated by policy.
  • Assisted in patient admission process based on federal and state laws.
  • Collaborated with admissions team to develop and implement strategies to improve admissions process.

HR Manager

Pinehill Nursing Center
10.2017 - 01.2019
  • Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
  • Implemented performance management systems, providing constructive feedback and coaching opportunities for employees.
  • Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
  • Collaborated closely with department heads in executing strategic workforce planning initiatives that aligned human capital resources with company goals.

Education

High School Diploma -

Macon County High
Montezuma, GA
06.1996

Skills

  • Document filing
  • Document Review
  • Analytical Reasoning
  • Communication via phone and emails
  • Scheduling staff monthly at different locations

Timeline

Facility Advocate

4angels Healthcare
06.2021 - Current

Social Services Worker

Pioneer Health & Rehab
10.2020 - 06.2021

Admissions Coordinator

Pioneer Health & Rehab
01.2019 - 10.2020

HR Manager

Pinehill Nursing Center
10.2017 - 01.2019

High School Diploma -

Macon County High

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Turkessa Granville