Geniva Turner
North Richland Hills,TX
Summary
Detail-oriented documentation specialist with a proven track record in managing sensitive records and supporting financial and contract workflows while ensuring accuracy and compliance. Expertise in client communication, data verification, and high-volume file management contributes to streamlined operations and enhanced organizational efficiency. Recognized for reliability, professionalism, and unwavering attention to detail in fast-paced environments, consistently delivering high-quality results under pressure. Committed to fostering positive relationships and driving process improvements that support business objectives.
Overview
22
22
years of professional experience
Work History
Contract Discounter
TEKsystems
11.2021 - 10.2025
- Reviewed vehicle loan contracts for completeness and accuracy to maintain funding eligibility.
- Resolved dealer inquiries and contract discrepancies while adhering to compliance standards.
- Identified documentation errors and implemented corrections to prevent funding delays and maintain audit-ready files.
- Maintained organized, accurate records to support loan processing and data entry functions.
- Partnered with dealer relations and credit teams to troubleshoot and resolve funding issues promptly.
- Communicated directly with dealerships to clarify requirements and ensure smooth documentation flow.
Patient Access Representative
Solis Mammography
11.2018 - 11.2021
- Accessed, updated, and maintained patient records while ensuring confidentiality and data integrity.
- Verified insurance coverage, demographics, medical history, and supporting documentation for accuracy.
- Scheduled, modified, and coordinated patient appointments and procedures based on clinical needs.
- Processed and uploaded physician orders and documents to support exams and scheduling workflows.
- Entered patient data including insurance, prior exams, and medical history to support clinical operations.
- Managed medical records and handled high-volume inbound and outbound patient calls.
Client Advocacy Manager
XPO Logistics
06.2003 - 08.2017
- Addressed customer concerns while balancing client satisfaction with company objectives.
- Researched and responded to inquiries, delivering timely and accurate resolutions.
- Managed escalations with thorough follow-up to ensure complete issue resolution.
- Prepared and analyzed client reports to identify trends, improve processes, and enhance service performance.
Education
Bachelor of Arts - Theology
Vanguard University
Costa Mesa, CA06-2028
High School Diploma -
O.D. Wyatt
Fort Worth, TX01.1997
Skills
- Loan Application Review
- Data Entry & Record Management
- Discrepancy Identification
- Customer Service & Client Communication
- Problem Solving
- Microsoft Word, Excel & Outlook
- Regulatory Compliance HIPAA
- Ability to work independently & meet deadlines
- Quality assurance
- Identity Verification & Data Integrity
- Attention to detail
- Customer service
Timeline
Contract Discounter
TEKsystems
11.2021 - 10.2025
Patient Access Representative
Solis Mammography
11.2018 - 11.2021
Client Advocacy Manager
XPO Logistics
06.2003 - 08.2017
Bachelor of Arts - Theology
Vanguard University
High School Diploma -
O.D. Wyatt