Turner Heppel
Blackwell,OK
Summary
Experienced and highly organized with a strong background in managing large teams, overseeing daily operations, and ensuring smooth workflows in delivery, collection, and distribution of services. Proven ability to lead by example while maintaining a positive and motivated team environment. Expertise in managing retail window services, providing 1-on-1 customer service, and handling high-value inventory and stock management. Skilled in using a variety of computer systems to input and analyze data, schedule employee shifts, and ensure efficient operations. Adept at handling employee relations, incident reports, and the hiring process to build a strong, productive workforce.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
United States Post Office
06.2014 - 06.2024
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless transition.
- Prepared feedback summaries to share insights with management.
- Resolved customer complaints by implementing immediate solutions.
- Conducted performance reviews to promote professional growth within team.
- Coached employees through day-to-day work and complex problems.
- Completed bi-weekly payroll for 47 employees.
- Coordinated scheduling of resources to optimize labor allocation and minimize downtime.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.
- Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Education
High School Diploma -
Woodland High School
Fairfax, OK05-2011
Skills
- Team Leadership & Supervision
- Customer Service Excellence
- Inventory & Stock Management
- Scheduling & Workforce Management
- Incident & Employee Relations
- Data Entry & Reporting
- Computer Program Proficiency
- Conflict Resolution & Problem Solving
- Strong Communication & Interpersonal Skills
Timeline
Customer Service Supervisor
United States Post Office
06.2014 - 06.2024
High School Diploma -
Woodland High School
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