Turner Pond

• Oversees daily operations and manages field crews to ensure efficient workflow.
• Conduct daily truck inspections and monitor end-of-day profits and expenses.
• Maintain office, warehouse, and full truck inventory for optimal resource management.
• Train new team members to uphold operational standards and best practices.
• Support client needs by preparing accurate quotes and assisting with marketing efforts.

• Executed full range of services including residential moves, office relocations, and high-end furniture delivery.
• Provided delivery solutions for over 10 retail stores and multiple interior designers.
• Oversaw comprehensive business operations covering payroll, training, marketing, quoting, scheduling, and communication.
• Managed moving crew to uphold safety protocols and efficiency in every project.
• Ensured exceptional customer service through direct involvement in all operations.
• Developed efficient procedures to support seamless project execution across various clientele.
• Facilitated logistics management for local estate sales and commercial partners.

• Dual-role position managing the servicing of a renewal book of business while simultaneously building a personal book of commercial lines accounts
• Developed in-depth expertise in commercial property, casualty, and garage risks within the E&S market
• Supported a book of business generating over $1M in monthly premium
• Provided responsive customer service to agents via phone and email, ensuring accurate and timely support
• Grew personal book through agency visits, relationship building, and proactive lead outreach

• Cultivated relationships with current and prospective customers through proactive outreach.
• Collected payments from customers to maintain cash flow efficiency.
• Negotiated terms with shippers and carriers to optimize shipping costs.
• Ensured timely daily shipments, achieving on-time delivery 24/7/365.
• Delivered exceptional customer service for all freight shipping inquiries.

• Hired and trained my sales team to recognize prospects and connect them with top-brand cable/internet and satellite providers.
• Generated $140,000 in revenue over the first year of operation.