Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Turon Kosh

Turon Kosh

Columbia,MD

Summary

Highly motivated and customer-focused transportation professional with a proven track record in safety, efficient delivery planning, and impeccable driving history. Skilled in logging daily activities, coordinating customer documentation, and collecting payments to ensure compliance with record-keeping requirements. Known for strong administrative, problem-solving, and relationship-building abilities.

Dedicated and energetic delivery specialist with expertise in maintaining accurate delivery records, tracking information, and vehicle performance logs. Adept at planning and executing efficient routes to meet customer needs while maximizing delivery schedules. Experienced in vehicle maintenance and committed to safety and operational efficiency.

Physically fit and reliable truck driver, proficient in operating vans and light delivery vehicles. Consistently meets delivery and pickup schedules while multitasking and solving problems in fast-paced environments to achieve business objectives.

Organized and dependable professional with a history of managing multiple priorities effectively and maintaining a positive attitude. Thrives in challenging roles that demand strong interpersonal skills, excellent time management, and adaptability to meet team goals.

Eager to leverage extensive experience, attention to detail, and a strong commitment to learning and growth in a full-time position within the ITSD/ITC4 Field Operations Team.

Overview

17
17
years of professional experience

Work History

Delivery Driver

John Hopkins APL
Laurel , Md
11.2021 - Current
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered packages to customer doorsteps and business offices.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Medical Receptionist

Next Door Pharmacy
Owings Mills, MD
11.2020 - 12.2021
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic and health history to keep information current.
  • Enhanced office productivity by handling high volume of callers per day.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
  • Responded to correspondence from insurance companies to verify patient's coverage.

Delivery Driver

George J Falters Warehouse
Baltimore , Md
02.2013 - 03.2020
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Read maps, followed oral and written instructions and used GPS technology to make deliveries.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Adhered to safe lifting techniques to avoid injuries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Driver/Shed Installer

High Point Buildings
Baltimore , Md
03.2016 - 02.2020
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Verified daily deliveries against shipping instructions before delivering to customers.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Worked directly with customers to assess damage and incompleteness of orders.
  • Planned and adjusted optimal routes based on traffic and weather conditions.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Delivered goods and products to customer on time and in excellent condition.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Obtained customer signatures to complete and process paperwork.
  • Informed management of daily activities by updating logs with mileage and delivery information.
  • Minimized liability by consistently following road rules when driving.

Telemarketer

The Jackson Organization
Columbia , Md
01.2000 - 10.2003
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Asked pertinent questions to understand customer requirements.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Recorded contact information of customers and potential customers in internal database.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered calls, took messages and transferred calls to correct individuals.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Education

Commercial Drivers License

All State Career School, West Mifflin, PA
06.2009

Electrical Apprenticeship

Decker College of Construction , Atlanta, GA
08.2002

Diploma - General Studies

Long Reach High School, Columbia, MD
05.1998

Cisco CCNA Certificate - Networking

The Community College of Baltimore County, Catonsville, MD
09.2024 - Current

Enrolled in the CCNA Certification Class to increase my knowledge of networking.

Skills

  • Time Management
  • Valid Driver's License
  • Attention to Detail
  • Customer Service
  • Efficiency and Time Management
  • Verbal and Written Communication
  • Customer Relationships
  • Dependability and Honesty
  • DOT Compliance
  • Teamwork and Collaboration
  • Product Promotion
  • Sales Quota Achievement
  • Order Picking and Processing
  • Inventory and Stocking
  • Customer Retention
  • Cash Register Operations
  • Strong Working Relationships
  • Customer Presentations
  • Proficiency in Microsoft Office
  • Refund Processing
  • Team Goals
  • Map Reading Skills
  • Basic Math Skills
  • Scheduled Services
  • Dispatch Collaboration
  • Logistics Knowledge
  • Fluent in English
  • Documentation

Accomplishments

Enrolled in Cisco CCNA Certification Program at Catonsville Community College

Completed:

  • Data Communications 101
  • Data Communications 217

Enrolled:

  • Data Communications 218
  • Data Communications 219

Supported Cisco End of Life (EOL) Voice over Internet Protocol (VoIP) Phone Replacement Project

  • Worked on various Saturdays with various team leads
  • Supported Upgrades in B7, B21, & MP6.

Supported APLNIS Refresh Project

  • Worked on various Saturdays with various Network Field Operations Teams to upgrade Cisco End of Support (EoS) chassis to Arista 758 enterprise class switches.
  • Supported Upgrades in B4, 17, & B21.

Planning to continue supporting ITC4 Projects to increase my knowledge of the work activities the team supports.

Timeline

The Community College of Baltimore County - Cisco CCNA Certificate, Networking
09.2024 - Current
Delivery Driver - John Hopkins APL
11.2021 - Current
Medical Receptionist - Next Door Pharmacy
11.2020 - 12.2021
Driver/Shed Installer - High Point Buildings
03.2016 - 02.2020
Delivery Driver - George J Falters Warehouse
02.2013 - 03.2020
Telemarketer - The Jackson Organization
01.2000 - 10.2003
All State Career School - , Commercial Drivers License
Decker College of Construction - , Electrical Apprenticeship
Long Reach High School - Diploma , General Studies

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