Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Hi, I’m
Turquoise Neal
Mesa,AZ
Summary
Overview
14
years of professional experience
Work History
OSCAR HEALTH INSURANCETempe, Arizona
CLINICAL ONBOARDING SPECIALIST
10.2018 - 08.2022
Job overview
- Onboarded 10-20 new hires on biweekly basis during peak hiring season
- Verified new hire demographic information was accurately entered into all required systems such as Workday
- Assigned and monitored onboarding training modules for new hires to guarantee timely completion
- Researched, created, implemented and updated training content and materials
- Prepared and presented training programs to employees on relevant systems and tools
- Collaborated with stakeholders and additional departments to schedule continuing education for current clinical employees
- Built onboarding schedules for each new hire class
- Evaluated training feedback to assess areas of improvement
- Used Google Suite and other software tools to create documents and other communications
WINGTEAMPhoenix, AZ
EVENT ASSISTANT/INTERN
11.2014 - 10.2018
Job overview
- Supervised 30+ team build events for various companies at different locations throughout Arizona
- Created event agendas detailing rules/guidelines and distributed them via email to staff
- Assisted in review of payroll invoices and processing of payroll
- Updated Excel workbooks to reflect new orders for event staff and to monitor billing
- Organized company files and created support system to decrease workload and increase productivity
- Developed business, financial and analytical skills needed for career
RELIABLE MOBILE LABSTempe, AZ
CLINICAL DATA ENTRY MANAGER
07.2016 - 09.2018
Job overview
- Headed Intake Department while growing from staff of 4 to staff of 25 in less than one year
- Brainstormed and implemented creation of two departments, Clinical Data Entry and Customer Service, to ensure accuracy and timely completion of orders to match expanding company needs
- Solely developed and documented Policies & Procedures for both the Clinic Data Entry and Customer Service Departments
- Aided in professional development of team by coaching and providing feedback during monthly One on Ones
- Increased overall team productivity by 25% over course of 8 weeks by streamlining processes and removing roadblocks
- Accountable for overseeing efficiency and accuracy of all staff by completing weekly order audits for every member of team and doing call reviews
- Worked with Director of Marketing to ensure all new clients had clear and reasonable expectations of service
- Developed onboarding procedure to ensure all client accounts were set up accurately and to their preference
MESA ARTS CENTERMesa, AZ
SPECIAL EVENT & VOLUNTEER ASSISTANT
06.2015 - 08.2017
Job overview
- Oversaw recruitment and management of 300+ Volunteers at Mesa Arts Center
- Ensured that annual safety trainings were completed by all applicable volunteers
- Organized and executed annual appreciation dinner to honor volunteer staff
- Planed, implemented and managed 4 annual festivals with over 50,000 people in attendance
- Worked closely with Marketing and Public Relations staff to maintain and update “Mesa Arts Center Special Events” page of Mesa Arts Center website
- Worked closely with community curators to plan and execute spark! After Dark monthly events with attendance of up to 1,200 people per event
- Managed administrative logistics of events planning, event booking and event promotions
- Oversaw preparation and management of event budgets to deliver at or below projected costs
ARIZONA STATE FAIR GROUNDSPhoenix, AZ
ENTERTAINMENT & EVENT SOLUTIONS INTERN
08.2014 - 11.2014
Job overview
- Responsible for corresponding with over 200 community stage participants and scheduling performance dates and times
- Updated and reconciled sponsorship contracts to ensure fulfillment of contract terms and maintained records of sponsor endorsements worth over $1,000,000
- Provided creative contribution to theming for VIP party and assisted with execution of event
- Collaborated closely with Marketing department to ensure all print media was cohesive and consistent with year’s theme
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations
- Kept consistent communication during event with coworkers using electronic devices such as cell phones and walkie-talkie radios
GOOSEBUMP EVENTSAvondale, AZ
SPECIAL EVENT ASSISTANT
03.2014 - 08.2014
Job overview
- Researched and enlisted more than 100 appropriate vendors for 12 different individual events
- Recruited and coordinated 50 volunteers to assist with event support
- Supervised 6 event sites to ensure safety procedures were established and maintained
- Regulated contact database system, HighRise, to ensure correct and updated contact information
- Supported creation of marketing and promotional items
- Assisted in planning, logistics, and execution of private and municipal special events
CITY OF AVONDALEAvondale, AZ
RECREATION ASSISTANT
09.2013 - 06.2014
Job overview
- Assisted clients in registration of classes and rental of recreation amenities using CLASS computer software
- Created promotional flyers to encourage enrollment in programs and courses
- Utilized social media outlets to market classes and programs run through Parks and Recreation department
- Collaborated with 40 instructors to program and schedule city offered courses
- Composed 3 press release statements to public providing detailed information about upcoming events
- Performed light custodial duties to provide clean and inviting facilities
- Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities
- Collaborated with staff to create recreation offerings and facilitated communication about new programs to generate involvement
- Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers
- Responded to public inquiries to provide information about programs and facilities
Education
ARIZONA STATE UNIVERSITYPhoenix, AZ
Bachelor of Science from Parks and Recreation Management
05.2015
University Overview
GPA: 3.67
Skills
- Customer Experience
- Consultative Sales Approach
- Termination Procedures
- Disciplinary Procedures
- Administrative Support
- Onboarding New Employees
- Performance Improvement
- Best Practices and Standards
- Microsoft Office
- Personnel Files
- Interpersonal Communication Skills
- Creative Solutions
Timeline
CLINICAL ONBOARDING SPECIALIST
OSCAR HEALTH INSURANCE
10.2018 - 08.2022
CLINICAL DATA ENTRY MANAGER
RELIABLE MOBILE LABS
07.2016 - 09.2018
SPECIAL EVENT & VOLUNTEER ASSISTANT
MESA ARTS CENTER
06.2015 - 08.2017
EVENT ASSISTANT/INTERN
WINGTEAM
11.2014 - 10.2018
ENTERTAINMENT & EVENT SOLUTIONS INTERN
ARIZONA STATE FAIR GROUNDS
08.2014 - 11.2014
SPECIAL EVENT ASSISTANT
GOOSEBUMP EVENTS
03.2014 - 08.2014
RECREATION ASSISTANT
CITY OF AVONDALE
09.2013 - 06.2014
ARIZONA STATE UNIVERSITY
Bachelor of Science from Parks and Recreation Management