Andre James
Summary
Dedicated Healthcare Information Technology professional with 10+ years of experience. Expertise in Business operations, optimization, functionality, project management & developing new workflows surrounding the EMR system in Revenue Cycle, Ambulatory, Case Management/Preventative Medicine Inpatient, Physical Therapy, Occupational Therapy, Rehab Outpatient, ER & CMS funded organizations.
Overview
11
11
years of professional experience
Work History
Revenue Cycle Application Systems Analyst II
Infinite Computer Solutions - Hoag Hospital
08.2022 - 09.2023
- Project Managed - planned, designed, and scheduled phases for large projects - for Multiple, Clinical & Revenue Cycle 3rd Party IT Application Vendors that Integrate with Epic - Incontact, Quanum, Onesource/Passport, Instamed, CMQCC, Rev Spring, Onbase, 3M/360, Echocredentialing, PBAR, Siemens MedSeries 4, Cerner, Change Healthcare, nThrive (MedAssets) Suite, Relay Assurance Plus, Visiquate, GE Centricity, PatientKeeper Provided scripting, maintenance and technical/functional build of applications.
- Echocredentialing - Provider Payer enrollment application integration - organized, collected data, created documentation, testing and migrated data to Echocredentialing application 1 provider at a time.
- coordinate meetings between internal team and external 3rd party vendors
- Resolved 400+ IT Service Now tickets
- Completed 20 Projects, including 2 Epic Upgrades
- Developed, initiated projects, and monitored performance.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Investigated system issues and implemented resolutions to reduce downtime
- Liaison /Analyst for Applications vendor for Clinical & Revenue cycle departments -LIMS ,SQL, Linux,, & Liaison for Providence Epic
- Collaborate with key stakeholders, end users and other members of business teams to optimize system configuration, function and access
- Tests system, including any configurations, customizations and new releases, prior to production implementation
- Works with end-users to assist with design and testing of system reports and communicate changes to end users and other staff as applicable
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
Executive IT Healthcare Revenue Cycle Analyst
CVMG
01.2022 - 06.2022
- Optimized department efficiency by analyzing procedures and data regarding charting and patient flows
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Reviewed company's strategic plans and developed departmental goals and standards to support vision
- Spearheaded projects by coordinating with Clinical Team, Physician & managed a team of 10 people
- Researched and recommended innovative and automated approaches to routine tasks
- Negotiated software support contracts
- Upheld HIPAA regulations and standards for protecting patient information.
- Identified plans and resources required to meet project goals and objectives.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Worked to provide continuous improvement for product development lifecycle.
Project Manager
CUC Healthcare
12.2020 - 01.2022
- Assisted stakeholders in creating Advanced Care Model for 30 Ambulatory sites Shadowing of care / case management team to optimize workflow
- Developed and optimized epic workflows for front & back office staff functionality and workflow Registration, Scheduling, Central Registration & Outpatient
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Developed and implemented strategic project plans to meet business objectives.
Application Analyst
Trinity Health
12.2019 - 05.2020
- Resolved over 300 service now tickets & Completed 20 Projects
- Analyzed problematic areas to provide recommendations and solutions
- Introduced standardized training for cohesive learning environments
- Researched and recommended innovative and automated approaches to routine tasks.
Revenue Cycle Credentialed Trainer
Thomas Jefferson University Hospital
05.2019 - 12.2019
- ADT & Prelude
- Crossed trained credentialed in Prelude & ADT
- Create and update tips sheets, curriculum, lesson plans, power points, exercise booklets & EUPA
- Trained class sizes of 10 – 20 end users in Epic functionality and workflow Registration, Bed Planning, Scheduling, Central Registration Inpatient &
- Outpatient - Patient Access, Patient Accounting, Schegistration, Template build, Provider scheduling
Consultant
Maury Regional Medical Center
09.2018 - 05.2019
- Cerner PowerChart Ambulatory/ Revenue Cycle SME, Analyzed departmental documents for appropriate distribution and filing
- Created curriculum and classroom multimedia presentations including video and text for enhanced understanding
- Trained clinical staff included entering orders (CPOE), Power Charting, Documenting, reviewing orders and results, creating patient list and criteria based work-list, and charting (CPP) comprehensive patient profile
- Classroom Training setting 15-30 end users (Course manuals, lesson plans, Quick Start Guides, Exercise booklets Etc.)
Epic Credentialed Trainer
Montage Health
04.2018 - 08.2018
- ADT & Prelude
- Researched and updated all required materials needed for entire implementation team
- Worked directly with revenue cycle departments, clients, management to achieve Go Live tested workflow
- Performed initial client assessment workflow shadowing and analysis to begin training implementation
- Classroom Training setting 15-30 end users (Course manuals, lesson plans, Quick Start Guides, Exercise booklets Etc.)
Trainer
Vanderbilt University
09.2017 - 03.2018
- Cadence, Grand Central & Prelude), Assisted Revenue Cycle Departments -Patient Accounting departments with document organization and dissemination during training implementation
- Created curriculum and classroom multimedia presentations including video and text for enhanced understanding
Revenue Cycle Trainer
Advantage Care Physicians / Emblem Health
03.2015 - 07.2017
- (Cerner Revenue Cycle / Ambulatory Power Chart Trainer, Worked directly with Revenue Cycle Build, testing, troubleshooting to achieve successful conversion
- Researched and updated all required materials needed for hospital Cerner implementation
- Trained Physicians & Nurses with Orders, Notes and meds reconciliations Trained Physicians with patient Admission, Transfer, Discharge
- Created curriculum and classroom multimedia presentations including video and text for enhanced understanding
- Workflow analysis of inpatient & outpatient which resulted in marked performance improvements
- Validated Cerner Revenue cycle build working alongside analyst and Department Heads
- Supported Chief Operating Officer with daily operational functions.
Revenue Cycle Consultant
Nassau Medical Center
10.2012 - 03.2015
- ADT, Prelude
- Researched and updated all required materials needed for entire implementation team
- Worked directly with revenue cycle departments, clients, management to achieve Go Live tested workflow
- Performed initial client assessment workflow shadowing and analysis to begin training implementation
- Classroom Training setting 15-30 end users (Course manuals, lesson plans, Quick Start Guides, Exercise booklets Etc.)
- Clinical Licensure
Education
Bachelor of Science - Business Administration
American InterContinental University Online
Schaumburg, IL05.2025
Skills
- MEDITECH: Magic, Client Server, Expanse
- CERNER
- EPIC - Cadence , Prelude, Ambulatory, Healthy Planet ,Grand Central, HB & PB
- Ambulatory, Physical Therapy, Occupational & Rehab
- AlinIQ Digital Health
- 3rd Party Applications
- LIMS
- SQL
- Linux
- Build, Design
- Implementation
- LMS
- Testing & Training
- Chart Abstraction
- Revenue Cycle &
- Ambulatory Subject
- Expert Matter;
- Registration
- Scheduling
- Charge Services
- Patient Accounting
- Orders, Med Rec
- Charting, Patient
- CPOE
- Great client relations
- EPIC Credentialed
- Data analysis
- Product testing
- Debugging
Timeline
Revenue Cycle Application Systems Analyst II
Infinite Computer Solutions - Hoag Hospital
08.2022 - 09.2023
Executive IT Healthcare Revenue Cycle Analyst
CVMG
01.2022 - 06.2022
Project Manager
CUC Healthcare
12.2020 - 01.2022
Application Analyst
Trinity Health
12.2019 - 05.2020
Revenue Cycle Credentialed Trainer
Thomas Jefferson University Hospital
05.2019 - 12.2019
Consultant
Maury Regional Medical Center
09.2018 - 05.2019
Epic Credentialed Trainer
Montage Health
04.2018 - 08.2018
Trainer
Vanderbilt University
09.2017 - 03.2018
Revenue Cycle Trainer
Advantage Care Physicians / Emblem Health
03.2015 - 07.2017
Revenue Cycle Consultant
Nassau Medical Center
10.2012 - 03.2015
Bachelor of Science - Business Administration
American InterContinental University Online