Tushadaye (Mishi) Persad-Gibbon
Edison,USA
Summary
Accomplished administrative assistant with experience providing high-level support to Managing Directors and other company leaders. Exemplary professional, dedicated to making the lives of busy executives easier. Serves as an effective gatekeeper; prepares well-researched and accurate documents; manages busy calendars; and effectively handles daily office tasks across a variety of job functions.
Overview
21
21
years of professional experience
Work History
Manager's Assistant
Bell Audi
01.2024 - Current
- Provided recommendations for hiring front desk receptionist candidates.
- Facilitated training of new reception staff.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Scheduled meetings and managed calendar.
- Assisted coworkers and staff members with special tasks on daily basis.
Receptionist
Bell Audi
05.2022 - Current
- Front desk receptionist and face of the company welcoming new customers, vendors and delivery agents
- Additional responsibilities include but are not limited to answering questions and complaints via in person, phone calls and email
- Maintaining vehicle inventory, preparing and processing payment receipted into accounting systems, contacting and updating customers on status of plates, titles and checks.
Administration Assistant
Intercontinental Shipping Limited (ICSL)
07.2011 - 11.2020
- Administration Assistant to the directors of Intercontinental Shipping Limited and their subsidiary companies
- Providing oversight, management and operation support
- Duties included but not limited to: Managing correspondences for both Director and Managing Director, Coordinate Legal contract and agreements with company lawyers and local government officials, Managing companywide communications on behalf of directors, Managing top client correspondences on behalf of directors, Coordinating personal investment ventures on behalf of directors, Facilitated training of other administrative assistants within the company, Created and facilitated a training curriculum for newly hired administrative assistants, Provided support and coaching as the assistants familiarized themselves with the roles.
Administration Assistant
Intercontinental Shipping Limited
07.2011 - 11.2020
- Performed Human Resource management functions, Negotiated company medical insurance policies, Managed Group Health and Life Insurance plans for the company, Setup employee enrollment guidelines for insurances, Managed employee attendance database, which tracked sick, casual, and vacation leaves as well as tardiness, Managed workers compensation process from company to insurance agency including collection of medical records and disbursement of payments, Performed Facilities and Property Management functions, Record management of company properties and rentals, Coordination of Utility Services across all locations, Responsible for the coordination of maintenance and repairs of facilities, Provided oversight and office management support in the company’s daily operations, communications management, spend management, advertisement and safety certifications, Cellular service manager: coordinating vendor contracts, procurement and management of Cellular and Mobile Hotspots, payments and yearly renewals, Coordination of company events at regional and national venues, Coordination of company giveaways, Coordination of advertisement online, in print and billboards, Responsible for booking of Airline and Hotel for Agents and Staff, Manages purchase order creation, Responsible for ordering office supplies, company stationary, business cards, receipt books, Coordinated ordering of uniforms, Active member of the Health and Safety Committee, Providing administrative support to the Operations, Sales & Marketing, Brokerage and Fleet managers, New company registration documentation, Coordination of vehicle and vessel insurance and registration, Coordination of acquiring and renewals of Bonds for Performance, Customs, Transshipments, and General as required by shipping agencies, Record management of vehicles and vessels including purchase, maintenance, selling or salvage.
Documentation Clerk – OTI Cargo and Sea Shipping Lanes [USA Shipments]
Intercontinental Shipping Limited
10.2010 - 06.2011
- Shipment Line Coordinator and Customer Service Representative, Coordinate pickup, Ocean Freight and Air Freight - LCL, FCL, and Break-Bulk Cargo – OTI Cargo, Coordinate pickup and Ocean Freight – Sea Shipping Lines, Kept customers informed of all activities concerning shipments, Following up with the Shipping lines on a regular basis for estimated arrivals for all imports, Documentation Clerk, Preparing and submitting Riders to shipping agents upon receipt of their arrival notices, Preparing invoices on Peachtree and sending to customers along with their Bill of Lading and other supporting documents letting them know of the arrival of their shipments, Prepare Revenues to Account for each shipment showing the profit on respective shipment, Receiving payments, preparing receipts and giving customers documents.
Customer Service Representative
The Vehicle Management Corporation of Trinidad & Tobago
08.2005 - 04.2008
- Schedule and Record Management, Prepared monthly and daily preventative maintenance schedules for PTSC Buses, Prepared daily report of Government vehicles in facility to maintenance, Maintained Work Order systems and generated each job card, Updated Job cards with labor and parts costs, Maintained parts inventory records, Coordinated roadside assistance job invoicing and accuracy, Customer Service, Kept clients updated of vehicle maintenance progress, Provided marketing material to potential new customers, Maintaining and updating customer database, Proactive customer notification to encourage data submission, schedule presentation, appointments reminders.
Clerical Assistant – Human Resources Department
The Vehicle Management Corporation of Trinidad & Tobago
01.2003 - 07.2005
- Responding to all Internal and External calls, interview schedule management, Recording of Sick, Casual and Vacation leaves as well as submitting monthly reports of Absenteeism and Punctuality, Updating Employee listings generating new Employee files when needed, Monitor Clock In – Clock Out card system and update cards, Inform Finance Department of Employee Salary Deduction, Ordering of Uniforms for employees.
Skills
- Customer Service
- Able to Multitask
- Highly Adaptable
- Effective Communicator
- Adept at Problem-Solving
- Active Listener
- Strong at E-Mail Management
- Excellent Team Player
- Self Motivation
- Document Preparation
- Attention to Detail
- Organizing and Categorizing Data
References
- Mr. John Powell, Managing Director of ICSL, +1 (786) 953-3180
- Mr. Richard Fritz, General Manager of ICSL, +1 (352) 278-2428
Timeline
Manager's Assistant
Bell Audi
01.2024 - Current
Receptionist
Bell Audi
05.2022 - Current
Administration Assistant
Intercontinental Shipping Limited (ICSL)
07.2011 - 11.2020
Administration Assistant
Intercontinental Shipping Limited
07.2011 - 11.2020
Documentation Clerk – OTI Cargo and Sea Shipping Lanes [USA Shipments]
Intercontinental Shipping Limited
10.2010 - 06.2011
Customer Service Representative
The Vehicle Management Corporation of Trinidad & Tobago
08.2005 - 04.2008
Clerical Assistant – Human Resources Department
The Vehicle Management Corporation of Trinidad & Tobago
01.2003 - 07.2005
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