Tushanda
Fayetteville
Summary
Dynamic Property Manager with a proven track record at JWC Living Management, enhancing occupancy rates through strategic marketing and exceptional tenant relations. Skilled in financial budgeting and compliance monitoring, I foster high-quality service delivery while effectively managing maintenance operations. Adept at building strong client relationships, I ensure properties meet safety standards and exceed tenant expectations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Property Manager
JWC Living Management
04.2023 - Current
- Managed tenant relations, addressing concerns and fostering positive community interactions.
- Oversaw property maintenance schedules, ensuring timely resolution of issues and enhancing property appearance.
- Conducted regular property inspections to maintain compliance with safety standards and regulations.
- Coordinated lease agreements and renewals, streamlining documentation processes for improved efficiency.
- Trained and supervised maintenance staff, promoting a culture of accountability and high-quality service delivery.
- Analyzed market trends to inform pricing strategies, ensuring competitive positioning within the local rental market.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
- Coordinated with legal counsel to handle eviction processes smoothly and professionally.
- Maintained rigorous compliance with all housing laws and regulations, avoiding potential legal issues.
- Conducted regular property inspections to preemptively identify and address maintenance needs.
Property Manager
Amifor Management
11.2011 - 02.2023
- Implemented marketing strategies to attract new tenants, increasing occupancy rates across properties.
- Oversaw property operations, ensuring compliance with local regulations and company policies.
- Developed and implemented strategic marketing plans to maximize occupancy rates across multiple properties.
- Led staff training initiatives, enhancing team skills and improving overall service quality in property management.
- Collaborated with maintenance teams to streamline repair processes, reducing turnaround times for tenant requests.
- Analyzed market trends to identify opportunities for property enhancements and competitive positioning.
- Spearheaded community engagement programs to promote properties and enhance brand visibility within the region.
- Conducted regular site visits to evaluate property conditions, identifying areas requiring improvements or repairs before escalating into larger issues.
- Oversaw capital improvement projects, coordinating with contractors to ensure timely completion within budget constraints.
- Coached on-site property management teams to improve leasing skills, leading to higher conversion ratios from prospect inquiries to signed leases.
- Managed budget development and expense control, ensuring optimal financial performance across all properties in the region.
- Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations.
- Managed lease renewals strategically to minimize turnover risks while balancing rent increases with market conditions for optimal revenue generation.
- Assisted in due diligence processes during new acquisitions, providing detailed assessments of potential investments'' operational strengths or weaknesses based on regional expertise.
- Enhanced property occupancy rates by implementing strategic marketing plans and conducting regular market analyses.
- Monitored industry trends and regulatory updates, implementing necessary changes promptly to maintain compliance across all managed properties.
- Developed long-term relationships with local businesses, resulting in increased referrals and enhanced community reputation for managed properties.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
- Inspected community common areas, apartment units and model appearance to address problems.
- Conducted property visits to assess curb appeal, office upkeep, and maintenance activities.
- Identified and addressed potential safety issues and liability concerns.
- Kept properties in compliance with local, state, and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Manager of Operations
PMR Management
01.2009 - 10.2011
- Streamlined daily operations, enhancing workflow efficiency and team productivity.
- Coordinated cross-functional teams to implement process improvements and operational initiatives.
- Developed training programs for staff, fostering skill development and operational knowledge.
- Monitored key performance indicators to identify trends and recommend actionable strategies.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively.
- Maintained accurate records of all transactions within the department to facilitate transparent reporting systems.
- Reported issues to higher management with great detail.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Certificate - Real Estate
Barney Fletcher Real Estate
Atlanta, GA03-2023
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Staff management
- Leasing and sales
- Property tours and inspections
- Eviction procedures
- Maintenance scheduling
- Occupancy management
- Fair housing mandates
- Multi-family property management
- Financial budgeting and reporting
- Property management expertise
- Marketing and advertising
- Maintenance coordination
- Preparing property agreements
- Compliance monitoring
- Valid Georgia driver's license
- Software utilization
- Database management
- Business development
- New construction
- Knowledge of Georgia real estate laws
- Skilled multi-tasker
- Property marketing and promotion
- Eviction notices
- Fair housing compliance
- Client relations
- Decision-making
- Property showing
- Administrative leadership
Timeline
Property Manager
JWC Living Management
04.2023 - Current
Property Manager
Amifor Management
11.2011 - 02.2023
Assistant Manager of Operations
PMR Management
01.2009 - 10.2011
Certificate - Real Estate
Barney Fletcher Real Estate