Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Hi, I’m
Tushanda Daniels
Fayetteville,GA
Summary
Overview
15
years of professional experience
Work History
Amifor Management
Property Manager
11.2011 - 08.2022
Job overview
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Coordinated with legal counsel to resolve tenant disputes.
- Maintained sufficient number of units market-ready for lease.
- Developed and implemented marketing strategies to increase occupancy rates.
- Administered operations to handle needs of more than 400 tenants across 400 property units.
- Kept properties in compliance with local, state and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Maximized rental income while minimizing expenses through effective planning and control.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Completed annual rent calculations using housing database software.
- Generated professional networks by engaging in professional, industry and government organizations.
- Planned special events such as lotteries, dedications and project tours.
PMR Management
Assistant Manager
01.2009 - 10.2011
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
IMS Management
Leasing Specialist
04.2007 - 10.2009
Job overview
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Developed and implemented tactical marketing plans.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Kept meticulous records of correspondence between management and tenants.
- Pleasantly greeted visitors to office, asked questions and offered assistance.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Greeted clients, showed apartments, and prepared leases.
- Registered clients on database to enable tracking history and maintain updated records.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated leads for sales and rental properties through cold calls and referrals.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
Education
Barney Fletcher 3200 Cobb Galleria Pkwy Atlanta Ga
MBA from Real Estate
03.2023
University Overview
Skills
- Affordable Housing Programs Knowledge
- City and County Regulations
- Multi-Family Property Management
- Sales and Marketing
- Leasing and Sales
- New Construction
- Tenant and Eviction Laws
- Lease Renewals
- Tenant Screening
- Property Management Software Understanding
- Rent Collection
- Knowledge of Georgia Real Estate Laws
- Screening Processes
- Increasing Occupancy
- Fair Housing Laws Knowledge
- Community Outreach
Timeline
Property Manager
Amifor Management
11.2011 - 08.2022
Assistant Manager
PMR Management
01.2009 - 10.2011
Leasing Specialist
IMS Management
04.2007 - 10.2009
Barney Fletcher
MBA from Real Estate
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