Tushanda M Sims
Newark
Summary
Oversaw management support and office coordination functions for over 6 years. Championed workflow enhancements and maintained high standards in data and financial reporting accuracy. Coordinated travel arrangements and developed comprehensive spreadsheet reports. Cultivated a proactive and adaptable work environment to drive team success.
Overview
7
7
years of professional experience
Work History
Sales/Customer Service
M. Eagles
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Driver Specialist
Uber
09.2023 - Current
- Delivered exceptional customer service, ensuring passenger satisfaction and safety during rides.
- Managed route optimization using GPS technology to enhance efficiency and reduce wait times.
- Provided superior customer service by handling inquiries courteously and resolving issues efficiently.
- Managed time effectively during busy periods to prioritize deliveries based on urgency or importance, leading to satisfied customers.
Assistant Front End Manager
Stop and Shop
01.2023 - 11.2023
- Assisted in daily operations, ensuring optimal staffing levels and efficient workflow.
- Trained new employees on store policies, customer service standards, and operational procedures.
- Resolved customer inquiries and complaints, fostering a positive shopping experience.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
Customer Service
Pro Energy Solutions
10.2020 - 09.2021
- Resolved third-party billing, computer system and customer service issues.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Provided exceptional customer service, resolving issues promptly and professionally.
- Received superior customer service satisfaction scores for Number consecutive quarters.
Family Advocate
The Leaguers
05.2019 - 03.2020
- Developed individualized service plans for families, addressing unique needs and fostering empowerment.
- Coordinated support services, ensuring timely access to resources and referrals for families in need.
- Mentored new advocates, providing guidance on best practices in family support and intervention strategies.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
Education
Business Management with concentration in Human Resource Management
Regent University
Online01.2028
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
- Organization and time management
- Decision-making
Timeline
Sales/Customer Service
M. Eagles
10.2024 - Current
Driver Specialist
Uber
09.2023 - Current
Assistant Front End Manager
Stop and Shop
01.2023 - 11.2023
Customer Service
Pro Energy Solutions
10.2020 - 09.2021
Family Advocate
The Leaguers
05.2019 - 03.2020
Business Management with concentration in Human Resource Management
Regent University