Tushar Khanna
New Delhi,Delhi
Summary
Efficient Accounts Receivable Specialist offering 2 years of experience in accounts receivable functions and performance. Excellent knowledge of collection procedures with strong communication skills utilized in resolving customer queries. Successful in applying recovery strategies and negotiating with account holders to cut outstanding debts and aged accounts.
Overview
3
3
years of professional experience
Work History
Account Manager
Encore Capital Group
04.2022 - Current
- Midland Credit Management.
- Competent debt collector with extensive experience in helping businesses obtain payment from debtors.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Developed customized account plans for clients to help them achieve their business goals.
Customer Service Representative
Amazon India
10.2020 - 04.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information through voice profile.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, account change and improving overall user experience.
Education
BBA - Business Administration
Jagannath International Management School
Vasant Kunj, IP University07.2020
Skills
- Good communication skills
- Quick learner
- Detailed oriented
- Schedule Management
- Customer Service
- Presentation Skills (Intermediate Excel /PowerPoint/ Word)
- Goals and performance
- Prioritizing workflows
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Account Manager
Encore Capital Group
04.2022 - Current
Customer Service Representative
Amazon India
10.2020 - 04.2022
BBA - Business Administration
Jagannath International Management School
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