Open To Work
Tushar Rathod
Summary
Strategic technology management leader with extensive experience in driving IT security initiatives that reduce costs and improve business performance. Demonstrated success in leading high-impact teams, managing critical incidents, and effectively communicating with senior leadership. Specialized in risk assessment and integrating security measures across global enterprises.
Overview
20
20
years of professional experience
Work History
IT Security Operation Lead
AIG
07.2020 - Current
- Collaborated with upper management to execute strategic and tactical objectives, partnering with leadership peers to define department strategy and vision.
- Led the diagnosis and resolution of P1 and P2 incidents and high-severity problems for the Technology Leadership Team.
- Lead cross-functional Teams to deliver solutions and services to meet enterprise needs.
- Act as a liaison between IT teams, business partners, other non-IT teams, and external vendors.
- Takes ownership of issues and ability to dissect incidents, triage and solve complex issues.
- Deliver technology solutions using best practices to achieve maximum Team productivity while delivering quality results.
- Ensure Operational standards are maintained for monitoring, troubleshooting, reporting, and recording production issues using the Incident/Change Management process.
- Drove improvements in organizational structure, processes, and culture, enhancing the delivery and execution of IT solutions.
- Servant leader to direct reports who establishes personal relationships facilitates growth and development, and actively participates with the teams.
- Manage critical events by following business continuity procedures and coordinating those solutions conveyed to Customers / Team members.
- Accountable for employee career development and growth including employee performance appraisals and performance management of the Team.
- Ensured implementation of agile project management, business analysis, and quality assurance processes.
- Provide substantial thought Leadership on Incident, Request, Problem, and Change Management disciplines.
- Provide Leadership in the diagnosis and insights to process health together with the Team.
- Build great Teams and identify the right people for the right job.
DLP SECURITY OPERATION TEAM LEAD
AIG
08.2017 - 07.2020
- Monitored Incidents via McAfee ePO and blocked unauthorized data transfer via McAfee Host DLP agent.
- Monitored and blocked/Unblock PII and sensitive company data file transfer via McAfee MVision/SkyHigh tool.
- Blocked/unblocked emails with encrypted attachments and PII using Proofpoint to safeguard sensitive information.
- Used Symantec Network DLP for daily email flow monitoring and control and blocking unauthorized data transfer via built-in data identifier and custom policy.
- Analyzed and responded to Phishing emails and URLs via Proofpoint and FireEye reported in the organization.
- Participated in daily troubleshooting of DLP and network security, addressing OnDemand P1/P2 calls to resolve critical issues.
- Actively working with the gCDC (Global Cyber-risk Defense Center) team to research and reduce false positives.
- Integrated DLP into the organization to scan for data being written to removable media or scan the local disk for sensitive data.
- Investigated potential or actual security violations or incidents to identify issues and areas that require new security measures or policy changes.
- Participated in various DLP audits, control testing, and other processes & helped develop secure system solutions to meet DLP program requirements.
- Conducted vulnerability assessments using tools to evaluate attack vectors, identify system vulnerabilities, and develop remediation plans and security procedures.
- Researched new developments in IT security to recommend, develop and implement new security policies, standards, procedures, and operating doctrines across a major global enterprise.
- Coordinated with third parties (Vendors) to perform vulnerability tests and create security authorization agreements and standards.
- Identified vulnerabilities, recommend corrective measures, and ensure the adequacy of existing information security controls.
- Implemented security measures to protect the enterprise as well as prevent data loss and respond to security incidents.
- Generated regular and on-demand reports assessing DLP compliance to ensure adherence to security standards.
- Work directly with stakeholders and executives to drive resolution during critical incidents and improve overall response for future incidents.
TEAM LEADER, IT TECHNICAL SUPPORT
AIG
05.2015 - 08.2017
- Led technical team to migrate 47,000 users and 68,000 devices to one domain, consolidating them from 14 different domains, resulting in increased productivity, enhanced user experience, and significant cost reduction.
- Saved over $1M in infrastructure management costs by delivering a domain migration project nearly two years ahead of schedule.
- Analyzed past and present help desk requests to identify trends in support and service needs.
- Guided support team in consistently achieving established KPIs for Tier 1 and Tier 2 operations.
- Maintained a Tier 3 support desk presence, while also collaborating with other team members of infrastructure.
- Led and responded to complex incidents in a 24/7/365 environment and provide mission-critical support to large enterprises.
- Ensured the Service Desk met the day-to-day expectation by providing coaching and training to SDP for performance improvement and Adherence to best practices for case management.
- Delivered leadership and training to newly hired help desk agents, ensuring the service desk met all ongoing performance metrics.
- Oversee the development, implementation, and administration of help desk staff training procedures and policies.
- Build strong collaborative relationships, and credibility while influencing and driving change across Teams.
- Strong executive presence with the ability to interact with and persuade Senior Leadership.
- Developed knowledge base resources and revised existing documentation.
- Provided AirWatch MDM training and support to new hire help desk agents.
- As a technical SME, work with application developers, system administrators, cyber security/identify access management and network administrators to troubleshoot performance issues and outages.
- Leveraged expertise in ServiceNow (SNOW/SONIC) ticket system to streamline incident resolution.
- Evaluated inbound calls of help desk professionals and provided performance improvement coaching and training.
- Provide Technical thought Leadership to the team on complex and unresolved issues.
- Provided Technical support via Bomgar for AD/Domain Migration and Office 365 Migration.
- Provided technical support for LAN, WAN, and Wi-Fi connection at AIG.
- Recipient of the company’s Best Customer Service Award four times.
OPERATION SUPERVISOR
CVS HEALTH
07.2011 - 05.2015
SENIOR HELP DESK ANALYST
PROSPERITY BANK
07.2008 - 09.2011
LEAD COMPUTER SERVICE ASSOCIATE
FRYS ELECTRONICS
08.2006 - 12.2008
Education
Bachelor of Commerce -
Gujarat University
Cisco Certified Network Associates -
Cisco
AWS Certified Cloud Practitioner -
Amazon
Skills
- Security Analysis
- Incident Management
- Risk Assessment
- Security Policy Development
- Information Security
- Data loss prevention
- Security incident response
- IT Service Management
- IT Audit
- Change Management
- Continual Process Improvement
- Technical Leadership
- Security Systems Troubleshooting
- Zscaler Cloud Proxy
- Palo Alto Networks
- Global Protect VPN
- Pulse Secure VPN
- McAfee MVISION (Skyhigh) CASB
- McAfee EPO
- Symantec DLP
- Splunk
- ServiceNow
- Jira
- AD Manager Plus
- Bomgar
- Email Security Protocols
- Policy Documentation
- Business Analysis
- Root Cause Analysis
- Team Leadership
- People Management
- Team Development Strategies
- Customer service
- Data loss prevention
- Security incident response
- IT service management
- Change management
- Team Development Strategies
- Security Project Oversight
Websites
Languages
- Gujarati
- Hindi
- English
Timeline
IT Security Operation Lead
AIG
07.2020 - Current
DLP SECURITY OPERATION TEAM LEAD
AIG
08.2017 - 07.2020
TEAM LEADER, IT TECHNICAL SUPPORT
AIG
05.2015 - 08.2017
OPERATION SUPERVISOR
CVS HEALTH
07.2011 - 05.2015
SENIOR HELP DESK ANALYST
PROSPERITY BANK
07.2008 - 09.2011
LEAD COMPUTER SERVICE ASSOCIATE
FRYS ELECTRONICS
08.2006 - 12.2008
Bachelor of Commerce -
Gujarat University
Cisco Certified Network Associates -
Cisco
AWS Certified Cloud Practitioner -
Amazon