Tushawn Michelle White
San Leandro,CA
Summary
Highly motivated employee with extensive experience in the airline industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Focused Social Services Director proudly offering many years of experience hiring, mentoring, and training talented staff members. Flexible professional knowledgeable in laws related to welfare and crisis intervention. Skilled and smart leader remains calm in stressful environments.
Overview
13
13
years of professional experience
Work History
Provisioning Agent
Southwest Airlines
Oakland
05.2025 - Current
- Stocked and restocked aircraft with onboard service items, including snacks, beverages, and supplies, ensuring readiness for flight departure.
- Managed inventory levels and performed accurate stock counts to support consistent provisioning operations.
- Operated ground service equipment and provisioning vehicles safely and efficiently on the airport ramp.
- Ensured timely aircraft turnaround by coordinating closely with flight crews and operations teams.
- Adhered to all FAA and company safety regulations, maintaining a clean and compliant work environment.
- Worked in fast-paced, physically demanding conditions, including outdoor environments and variable shifts.
- Monitored product quality and expiration dates to maintain high standards of passenger service and safety.
Director of Operations
Jaqui’ Foundation
Oakland, CA
10.2015 - Current
- Estimated materials and labor requirements to complete jobs within budgetary and timeline requirements.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Led employee performance reviews and discussed improvement strategies with each team member.
- Motivated and supported field workers completing work to increase work quality and efficiency.
- Assigned work to employees based on project requirements and individual team member strengths.
- Delegated work to staff and goals
Base Coordinator
Southwest Airlines
Oakland, CA
11.2023 - 04.2025
- Maintain employee recognition activities/events
- Maintained cleanliness of dining area, kitchen, and other areas of the lounge
- Promoted a positive work environment by effectively communicating with base staff and resolving concerns within a timely manner
- work with the mentors on the (swim team)for the flight attendants to ensure they are getting the guidance they need to succeed.
- Reviewed IR/I3R records and documents for accuracy and completeness.
- Organized and coordinated party supplies, monthly decorations, catering, and other services for lounge events.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
Airport Customer Service Agent
Southwest Airlines
Oakland, CA
06.2022 - 11.2023
- Greeted passengers and provided boarding instructions.
- Collected baggage charges and accepted baggage for check-in.
- Managed gate, ramp and cabin services for each flight.
- Utilized PA system to announce departures and changes to landings.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Flight Attendant
Skywest airlines
San Francisco, CA
04.2012 - 04.2021
- Comforted and provided reassurance to passengers during unforeseen or stressful events, such as flight turbulence and flight delays.
- Ensured that prompt communications were distributed between the flight deck and the cabin crew.
- Promoted passenger and crew safety by maintaining airline and federal aviation regulations at all times.
- Demonstrated and clearly explained safety processes and emergency procedures to passengers before takeoff.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Followed safety, passenger and supply pre-flight checklists.
- working efficiently on a single FA aircraft for serval years
- Attended trainings in customer service, conflict resolution techniques, and safety procedures to remain current on new requirements and procedures
Education
Sociology
College of Alameda
Alameda, CASkills
- Operations oversight
- Leadership training
- Capital improvement planning
- Financial controls implementation
- Performance improvements
- Schedule management
- Goal setting
- Recruiting and Hiring
- Employee development
- Purchasing and planning
- Supervision and training
- Policy/program development
- Financial administration
- Cross-functional team management
- Microsoft Office
- Organizational Skills
- Friendly, Positive Attitude
- Computer Skills
- Planning & Organizing
- Team Building
- Good Work Ethic
- First Aid/CPR
- Supervision & Leadership
Education
other
Accomplishments
- Kicktail champion 2024
- Base staff of the Quarter
Timeline
Provisioning Agent
Southwest Airlines
05.2025 - Current
Base Coordinator
Southwest Airlines
11.2023 - 04.2025
Airport Customer Service Agent
Southwest Airlines
06.2022 - 11.2023
Director of Operations
Jaqui’ Foundation
10.2015 - Current
Flight Attendant
Skywest airlines
04.2012 - 04.2021
Sociology
College of Alameda
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