Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tutuila Nifae

Killeen

Summary

Customer Service Representative with a strong commitment to enhancing customer satisfaction and driving company success. Proven ability to thrive in fast-paced retail environments while managing multiple responsibilities. Energetic and detail-oriented, consistently delivering exceptional service to customers. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, heavy lifting ,multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Manager

McDonald's Restaurant
Killeen
05.2023 - Current
  • Resolved customer complaints promptly to enhance guest experience.
  • Delegated work to staff, setting priorities and goals.
  • Managed cash register operations while ensuring balanced cash drawers daily.
  • Handled returns and exchanges following company policies and procedures.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Balanced cash drawers at the end of each shift.

Manager

McDonald's
Angleton
11.2021 - 01.2023

Crew Leader

Amazon
Lafayette
09.2020 - 08.2021
  • Picked and packed orders accurately for timely shipment.
  • Operated forklifts and other lifting equipment according to safety regulations.
  • Prepared orders for shipment by assembling and packaging products efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with loading, unloading, and sorting packages for delivery.
  • Operated warehouse equipment for efficient order picking and product handling.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.
  • Lifted and transported heavy objects to designated areas using hand trucks, dollies, forklifts, hoists, cranes, or other lifting devices.

Manager on Duty

McDonald's Restaurant
Katy
03.2018 - 07.2020
  • Trained new employees on customer service standards and restaurant procedures.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Enforced health and safety regulations to maintain a clean work environment.
  • Trained new employees on job duties and company policies.
  • Audited cash registers at the end of each shift for accuracy.
  • Handled employee relations issues such as disciplinary action or terminations.
  • Coordinated team meetings to discuss project updates and address concerns.
  • Delegated work to staff, setting priorities and goals.

Education

Certificate

New Zealand School of Tourism
New Zealand
02-2017

High School Diploma -

Maluafou College
Samoa
01-2015

Skills

  • Customer service
  • Communication skills
  • Team work
  • Problem solving
  • Lifting heavy items
  • Team leadership
  • Time management
  • Multitasking
  • Calm under pressure
  • Adaptability
  • Issuing tickets

Timeline

Manager

McDonald's Restaurant
05.2023 - Current

Manager

McDonald's
11.2021 - 01.2023

Crew Leader

Amazon
09.2020 - 08.2021

Manager on Duty

McDonald's Restaurant
03.2018 - 07.2020

Certificate

New Zealand School of Tourism

High School Diploma -

Maluafou College

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