Summary
Overview
Work History
Skills
References
Projects
Websites
Awards
Timeline
Generic
TUUTA INOKE

TUUTA INOKE

Anchorage,Alaska

Summary

Dedicated Field Service Manager with over 17 years of experience in optimizing service operations and enhancing customer satisfaction, seeking to leverage expertise in Alaska and Hawaii’s unique market challenges. Results-driven professional offering 7 years of experience in field service management, specializing in team leadership and process improvements, aiming to contribute to operational excellence in diverse environments of Alaska and Hawaii. Dynamic and detail-oriented Field Service Manager skilled in coordinating service teams and driving efficient solutions, eager to bring knowledge of local industries and client needs to Alaska and Hawaii roles. Proven track record in field service operations, with expertise in strategic planning and client relations, looking to utilize my extensive background to enhance service delivery in Alaska and Hawaii.

Overview

8
8
years of professional experience

Work History

Field Service Manager

Vivint Inc
Anchorage, Alaska
03.2017 - Current
  • Managed a team of technicians to ensure timely service delivery and customer satisfaction
  • Developed and implemented service plans that increased efficiency by 30%
  • Conducted training sessions for field staff on technical repairs and customer service
  • Monitored service metrics and KPIs to drive continuous improvement
  • Established strong relationships with clients to understand their needs and enhance service offerings
  • Analyzed field operations data to identify trends and optimize resource allocation
  • Led cross-functional teams to resolve complex service issues and improve response times
  • Coordinated with home office for equipment repairs and warranty claims, ensuring fast turnaround times
  • Coordinated with Fleet company for efficient delivery of vehicles to technicians.
  • Ensured weekly, monthly and quarterly inventory audits are complete.
  • Traveled 75-80% of month to work in both areas to ensure technicians were functioning as one.

Skills

  • Technical troubleshooting
  • Customer relationship management
  • Project management
  • Team leadership
  • Data analysis
  • Inventory management
  • Safety compliance
  • Time management
  • Problem-solving
  • Communication skills
  • Sales training

References

  • Chris, Perez, Vivint Field Service Manager, (509) 619-2347, Vivint, Portland, Oregon
  • Travis, Grow, Vivint Field Service Manager, (509) 379-0580, Vivint, Eastern Washington
  • J.D, Vanderwalker, Vivint Field Service Manager, (267) 326-3347, Vivint, Western Washington

Projects

Vivint Gives back

Awards

2019 Field Service Manager of the year, 2019,2021,2022 Presidents Club Member

Timeline

Field Service Manager

Vivint Inc
03.2017 - Current

Similar Profiles

CREATE PROFILE
TUUTA INOKE