Served as Technical Writer for the SBA (Small Business Association)
Departments assigned to within the SBA include the BMO (Business Management Office); and CIO Front Office (OCIO)
Interviewed Subject Matter Experts (SMEs) from the (SBA) Yammer Social Media network to provide expertise on creating internal Newsletter Service for (OCIO) Front Office
Generated weekly inspirational emails to promote positive work environment within the (BMO)
Ensured assigned (SBA) Standard Operating Procedures (SOPs) were 508 compliant
Utilized SharePoint to organize (SBA) Technical Documentation.
Technical Communication Student
UC Berkeley Extension
06.2020 - 09.2021
Coursework included: Grammar, Mechanics and Usage for Editors, Technical Communication I, Technical Communication II, Technical Communication III.
Senior Technical Writer
MetaPhase Consulting
11.2019 - 05.2020
Supported Department of Homeland Security (DHS) contract by revising Action/Decision Memorandums and checklist templates for Cybersecurity and Infrastructure Security Agency (CISA)
Managed (CISA) Technical Documentation on SharePoint site
Conducted research for creating Whitepapers on Policies, Framework, Doctrine, and Governance
Worked within a collaborative Agile environment.
Principal Technical Writer
Dynamis, Inc.
08.2019 - 11.2019
Provided Technical Writing support for the Office of the Chief Procurement Officer (OCPO) at the Department of Homeland Security (DHS).
Staff Technical Writer
Unisys
05.2019 - 07.2019
Supported Program Manager & Deputy Director during Department of Energy (DOE) CIO Business Operations Support Services (CBOSS) transitioning phase
Wrote & revised SOPs (Standard Operating Procedures) for DOE IT Helpdesk in Germantown, MD
Wrote & Edited Unisys IT Job Description listings for vacant positions
Edited White Papers for Unisys Client Executive and Capture Manager
Assisted Proposal Team(s) with editing RFPs & Past Performance documents
Updated (DOE) Wiki to ensure accurate information was on file.
Technical Writer I
BAE Systems
09.2018 - 05.2019
Worked as a Department of Labor (DOL) contractor supporting the functions of the Bureau of Labor statistics (BLS)
Worked with (BLS) Senior Leadership team in revising training manuals for incoming BLS Economists
Demonstrated effective Plain Language use for (BLS) deliverables under tight deadlines
Updated internal (BLS) website
Worked under minimal supervision
Took Meeting Minutes.
Education
Graduate Certificate - Professional Sequence in Technical Communication
University of California, Berkeley
09.2021
Bachelor of Arts - BA - Speech Communication and Rhetoric