Summary
Overview
Work History
Education
Skills
Timeline
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Tuwan Smith

Sacramento,CA

Summary

Proven in enhancing operational efficiency and customer satisfaction, I excel in route management and problem-solving, honed at Fed Ex Ground. My adeptness in GPS operation and fostering teamwork underpins my track record of timely, safe deliveries and positive customer interactions, making me a reliable asset to any team.

Dependable Desired Position with solid background in timely deliveries and route optimization. Proven track record of maintaining accurate records and ensuring customer satisfaction. Demonstrated effective time management and excellent problem-solving skills in high-pressure environments.

Professional driver prepared to efficiently transport goods and ensure timely deliveries. Adept in route planning, vehicle maintenance, and customer interaction. Strong focus on team collaboration, adaptability, and achieving reliable results. Known for punctuality, safety awareness, and excellent problem-solving skills.

Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

4
4
years of professional experience

Work History

Delivery Driver

DeStefano Development
08.2024 - 10.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.

Warehouse Worker

Four Seasons
04.2024 - 07.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Bolstered security measures, monitoring surveillance equipment and conducting routine checks to prevent theft.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Streamlined inventory management, updating records to reflect real-time stock levels.
  • Boosted team morale and productivity by leading morning briefings and setting clear daily objectives.

Warehouse Worker

Paperboard Tahoe
02.2023 - 11.2023
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Consistently lifted materials weighing as much as Number pounds.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Reduced waste, implementing recycling procedures for packaging materials.
  • Achieved near-perfect inventory accuracy through diligent cycle counting and discrepancy resolution.
  • Optimized storage space, rearranging items to better utilize available square footage.
  • Enhanced warehouse efficiency by organizing inventory in logical manner, facilitating quicker retrieval times.

Delivery Driver

Bags Inc.
04.2023 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Verified accuracy of all deliveries against order forms.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Streamlined package handling procedures, reducing potential for damage and increasing customer satisfaction.
  • Achieved record of zero accidents through adherence to traffic laws and safety protocols.
  • Contributed to environmental sustainability by following eco-friendly driving practices.
  • Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.

Trainer

Fed Ex Ground
05.2020 - 07.2023
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Collaborated with subject matter experts to create accurate training content.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Facilitated team-building exercises to foster collaboration between department members.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Designed and implemented continuous learning platform, ensuring knowledge retention and skill development.
  • Boosted training session effectiveness with integration of multimedia tools.
  • Increased employee competency with creation of targeted skill development paths.
  • Pioneered mentorship program, fostering professional growth and development.
  • Analyzed training data to identify trends and areas for improvement, leading to more targeted training efforts.
  • Trained and mentored Number new personnel hired to fulfill various roles.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Utilized variety of instructional design methodologies to create effective learning experiences.

Education

High School Diploma - Basic

Vallejo Sr High School
Vallejo, CA
06.1998

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Punctual and reliable
  • Loading and unloading
  • Time management skills
  • Clean driving record
  • GPS and route planning
  • Safe driving record
  • Route management
  • Heavy lifting
  • Order picking and processing
  • GPS operation
  • Vehicle cleaning and maintenance
  • Delivery scheduling
  • Stocking and inventory
  • Forklift operation
  • Shipping and packaging
  • Complex Problem-solving

Timeline

Delivery Driver

DeStefano Development
08.2024 - 10.2024

Warehouse Worker

Four Seasons
04.2024 - 07.2024

Delivery Driver

Bags Inc.
04.2023 - 09.2023

Warehouse Worker

Paperboard Tahoe
02.2023 - 11.2023

Trainer

Fed Ex Ground
05.2020 - 07.2023

High School Diploma - Basic

Vallejo Sr High School

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Tuwan Smith