Tuwana Woods
Houston,TX
Summary
ACCOMPLISHMENT: Works well at managing a shift, proven my ability to reach a targeted goal, very helpful, attentive and patient also work well under stress and know how to train on testing and looking for defects on computer in a stress related environment.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Cashier/Customer Service manager (CSM), Department Manager, A Unloader, Stocker & A Fashion TeamLead
Walmart
07.2014 - 09.2025
- Started Off as a cashier, ringing up customers merchandise that’s purchased in the store and about 4 months later I was offered a CSM position on the frontend ( being in charge of cashiers, maintenance & ppl greeters at the door, also managing money at the registers) Next Position as a stocker is to downstock merchandise from the very top shelve, into their main location on the aisle and that’s my current position at this time and also work freight from the backroom unto the sales floor. My Last Position Was a Fashion TeamLead, held that position for over 7 months and that position consisted of delegating task to several associates and following up with them making sure the task was fully completed and also having some task of my own to complete like price changes, pinpoints, Modular’s, merchandising and making sure freight is worked from the backroom, after unloading trucks each day with Walmart Freight.
Customer Service
NCO/APAN
09.2011 - 11.2013
- Worked inside a call center with different campaigns, like Liberty Mutual and Assurant Solutions Insurance. I provided quotes to customer who went on line requesting for it and processed claims for customer on there wireless devices to have it replaced.
Warehouse Worker
Spherion Staffing
12.2010 - 04.2011
- Worked inside a Netflix warehouse inspecting good and bad dvd movies also relabeling them as well.
Customer Service
Asurion Insurance Services
08.2007 - 10.2010
- Worked inside call center and filed claims for customers on there wireless and internet devices.
Warehouse Worker
Express Personnel
12.2005 - 08.2007
- Worked at a warehouse called Inventec and my job were to give orientation to new employees also train on how to test computers after they were built.
Customer Service Representative
ICM
07.2002 - 06.2003
- Called customers and offer great deals that AT&T was offering on longdistants.
Cashier
Sears
12.1998 - 01.1999
- Sold merchandise to individuals in stores and showrooms, utilizing knowledge of products sold.
- Greeted customers on sales floor and ascertained make, type and quality of merchandise desired.
- Received cash payment or obtained credit authorization.
Education
Diploma - General Studies
Conroe High School
Conroe, TXSkills
- Order picker
- Driving
- Packaging
- Outdoor work
- Computer Skills (10 years)
- Cash Handling (10 years)
- RFID for inventory management
- Materials handling
- Packing
- Warehouse supervisor experience
- Cherry picker
- Employee Orientation (1 year)
- Mobile devices
- Load & unload
- Order fulfillment
- Labeling
- Shift Management (10 years)
- Writing skills
- Order picking
- Inventory control
- Manual handling
- Safety regulations
- Conveyor belts
- Warehouse experience - Warehouse experience (11-15 years)
- Managing teams in warehouse setting - Largest team managed in a warehouse setting (More than 20 team members)
- Shipping & receiving
- Climbing
- Barcode scanning for logistics
- Logistics inventory management
- Phone Etiquette (10 years)
- Pallet jack
- Side loader
- Typing (10 years)
Certification
- Driver's License
- OSHA Fire Safety Training Certification
- OSHA HAZMAT Hazardous Materials Handling Certification
Additional Information
SUMMARY OF SKILLS: Fast learner also good at record keeping, inventory, staff supervision and self oriented, great phone etiquette and interface well with clients and the public, most informant typing and computer skills also strong organizational skills.
Timeline
Cashier/Customer Service manager (CSM), Department Manager, A Unloader, Stocker & A Fashion TeamLead
Walmart
07.2014 - 09.2025
Customer Service
NCO/APAN
09.2011 - 11.2013
Warehouse Worker
Spherion Staffing
12.2010 - 04.2011
Customer Service
Asurion Insurance Services
08.2007 - 10.2010
Warehouse Worker
Express Personnel
12.2005 - 08.2007
Customer Service Representative
ICM
07.2002 - 06.2003
Cashier
Sears
12.1998 - 01.1999
Diploma - General Studies
Conroe High School