Tuyen Cao
Union City,CA
Summary
I am deeply passionate about pursuing a career in nursing because of my commitment to caring for others, especially during their most vulnerable moments. My decision to transition into nursing through a Master’s Entry Program aligns with my values, as I strongly resonate with the program’s vision and mission. With a background in psychology, I bring a solid understanding of mental health, patient behavior, and effective communication, which have all shaped my approach to improving patient care. My volunteer experiences in healthcare have further strengthened my readiness for this path, as I find immense fulfillment in making a positive impact on people’s lives. I am also drawn to the dynamic, ever-evolving nature of the healthcare field, which fosters continuous learning and personal growth—environments in which I thrive. Coming from a low socioeconomic background where my family and I often lacked access to quality care, I am especially motivated to contribute meaningfully to the well-being of my community. I am excited about the opportunity to develop my skills as a nurse and advocate for better healthcare for all.
Overview
8
8
years of professional experience
Work History
Patient Escort
Santa Clara Valley Medical Center
08.2024 - Current
- Safely transported patients between departments, including surgery, diagnostic testing, and discharge areas
- Ensured patient comfort and safety during transfers, using wheelchairs
- Coordinated with medical staff to facilitate smooth patient flow throughout the hospital
- Coordinated with medical staffs to facilitate smooth patient visitations from visitors
- Assisted with maintaining transport equipment and supported non-clinical tasks such as moving supplies
- Provided excellent customer service to patients, families, and visitors, helping with hospital navigation and addressing non-medical concerns
Restaurant Owner
Tramy's Restuarant LLC
07.2022 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Analyzed sales data to identify trends for informed decision-making related to menu adjustments or operational changes.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Pilates Instructor
UCSF
07.2022 - 08.2023
- Developed and taught group fitness classes, fostering a supportive and engaging environment for diverse participants
- Delivered excellent customer service, ensuring a positive experience for all clients by addressing individual needs and concerns
- Modeled professionalism and adaptability in a dynamic setting, managing both group instruction and personalized guidance
- This role has honed my ability to work closely with people of various backgrounds, understand individual needs, and communicate effectively—critical skills for patient care
- The focus on teamwork, attention to detail, and commitment to health and well-being directly align with my goals as an incoming nursing student
- Additionally, teaching Pilates has strengthened my ability to educate and support others, which is essential in nursing practice
Mobile Phlebotomist
Core Analytics Laboratory
04.2019 - 05.2020
- Collected blood samples using various techniques and equipment, ensuring accuracy and patient comfort during venipuncture
- Adhered to strict infection control, sharps disposal, and biohazard protocols, prioritizing patient and staff safety
- Organized daily workflows based on collection priorities, managing multiple tasks efficiently
- Labeled, handled, and stored specimens with precision, following clinical guidelines for accurate processing
- Maintained and sanitized equipment and workspaces between patients, upholding hygiene standards
- Prepared and shipped specimens to central labs, ensuring timely processing and accurate tracking
- Used personal protective equipment (PPE) appropriately to safeguard patients and colleagues
- As a phlebotomist, I’ve developed hands-on patient care skills, attention to detail, and the ability to follow clinical protocols—all of which are essential in nursing
- The focus on infection control, proper sanitation, and patient safety closely aligns with the responsibilities of a nurse
- Additionally, my experience in multitasking and working independently while prioritizing patient needs strengthens my readiness for the dynamic and patient-centered nature of nursing
Behavioral Interventionist
Easter Seals Bay Area
07.2016 - 08.2018
- Developed strong rapport with students through active listening and empathetic understanding, fostering trust and open communication channels.
- Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
- Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
- Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.
- Evaluated the effectiveness of intervention strategies using data-driven decision making, ensuring optimal results for each student.
- Collaborated with team members, school personnel and family members to develop individual plans of care for students.
- Maintained accurate records of student progress and attendance.
- Implemented behavior modification techniques to improve student social and academic performance.
Education
No Degree - Pre Nursing
College of San Mateo
San Mateo, CABA - Psychology, Kinesiology
San Jose State University
San Jose, CA06.2018
Skills
- Patient Care and Interaction
- Teamwork and Collaboration
- Cultural Competence
- Organizational and Time Management
- Reliability
- Excellent and effective communication
- Advocacy and Leadership potential
- Commitment to Professional Development
- Ethical Decision Making
Accomplishments
- Collaborated with family members to save and pool financial resources to establish a family-owned restaurant.
- Played an active role in planning, decision-making, and resource allocation to successfully launch the business.
- Demonstrated teamwork, financial discipline, and entrepreneurial skills in overcoming challenges to create a sustainable enterprise.
Co-Owner and Contributor to Family Restaurant Business (2022–Present)
Volunteer Experience
Santa Clara Valley Medical Center, Patient Escort, 08/24, Present, Safely transported patients between departments, including surgery, diagnostic testing, and discharge areas., Ensured patient comfort and safety during transfers, using wheelchairs., Coordinated with medical staff to facilitate smooth patient flow throughout the hospital., Coordinated with medical staff to facilitate smooth patient visitations from visitors., Assisted with maintaining transport equipment and supported non-clinical tasks such as moving supplies., Provided excellent customer service to patients, families, and visitors, helping with hospital navigation and addressing non-medical concerns.
Timeline
Patient Escort
Santa Clara Valley Medical Center
08.2024 - Current
Restaurant Owner
Tramy's Restuarant LLC
07.2022 - Current
Pilates Instructor
UCSF
07.2022 - 08.2023
Mobile Phlebotomist
Core Analytics Laboratory
04.2019 - 05.2020
Behavioral Interventionist
Easter Seals Bay Area
07.2016 - 08.2018
No Degree - Pre Nursing
College of San Mateo
BA - Psychology, Kinesiology
San Jose State University
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