Tuyet Le
Renton,WA
Summary
Results-driven and knowledgeable administrative professional systematic about handling clerical, marketing and customer-facing tasks to maximize team efficiency and bottom-line performance. Skillfully coordinates simultaneous needs with high-quality support. Seeks every opportunity to bring in new business by monitoring listings, coordinating leads and organizing efficient schedules. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ryan Hoang Insurance Agency
08.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managed approximately 30-50 incoming calls, emails and faxes per day from customers.
Licensed Real Estate Assistant
John L Scott Inc.
02.2014 - 06.2023
- Handled advertising and email marketing campaigns for listings to bring in qualified buyers.
- Wrote purchase agreements, disclosures and other contractual documents, using DocuSign to obtain signatures and complete paperwork.
- Assisted realtors with private viewings, enabling clients to see available properties.
- Followed up with prospects throughout sales processes to offer assistance.
- Coordinated listing photography sessions to present properties to general public.
- Supported efficient operations by managing errands like dropping off lockboxes and clerical tasks such as business correspondence.
- Created and distributed outbound print marketing materials and advertisement copy to promote new properties.
- Communicated with appraisers, reviewers and bank departments to make closings go smoother.
- Connected purchasing clients to appropriate personnel to simplify transactions.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Handled incoming calls and directed callers to appropriate department or employee.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Kept contacts organized with Excel system to maintain readiness for future mailings.
Sales Associate
Torrid Clothing Store
11.2018 - 03.2020
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Increased purchase amounts by cross-selling with similar products.
Education
Some College (No Degree) -
St. Cloud State University
High School Diploma -
Apollo High School
05.2011
Skills
- Work Order Management
- Multitasking and Organization and Time Management
- Administrative Support
- Phone and Email Etiquette
- Attention to Detail
- Teamwork and Collaboration
- Meticulous Attention to Detail
- Document and File Management
- Appointment Coordination
- Database and Client Management Systems
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Vietnamese
Full Professional
Certification
- Licensed Real Estate Agent - 2014 - Present
- Licensed Insurance Producer - 2023- Present
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Ryan Hoang Insurance Agency
08.2023 - Current
Sales Associate
Torrid Clothing Store
11.2018 - 03.2020
Licensed Real Estate Assistant
John L Scott Inc.
02.2014 - 06.2023
Some College (No Degree) -
St. Cloud State University
High School Diploma -
Apollo High School
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